anu-kanth_code

[split elbow]

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[rose valley]

Hi @strong slate ,
This is the error we are facing

[strong slate]

So did you confirm the mounting function is ran?

this.card.mount(cardElement);

Also timeout is tricky, why would you need to timeout?

[rose valley]

Actually we have Implemented auto debit functionality as well, for that we are using stripe customer id and stripe payment method id. If the customer want to use the existing card details for their payment, then they can select their card details from the pick list values like this

If they select any existing card details then we are hiding the card component

if the customer want to use a new card, then they will select None like this

Then only we are mounting the card component

During the mounting phase, the component fails to render completely—specifically, the Zip code field is missing.

[rose valley]

Our development team has attempted to diagnose the issue but hasn't been successful. We'd greatly appreciate your assistance in resolving it.

[odd root]

hey there! taking over from my colleague

I'm just getting caught up on this thread and will follow up shortly

[jovial arrow]

👋 sorry it's a busy morning so taking over for my colleague. Let me catch up.

would you mind sharing an accessible version of your app in test mode please?

[rose valley]

Can you please let me kow how to do that ?

[jovial arrow]

do you have a staging or dev environments?

[rose valley]

Yes we have dev environment

[jovial arrow]

then you should send us the link with the credentials to be able to test

[split elbow]

Hello @rose valley, we have sent you a direct message, please check it at https://discord.com/channels/@me/1422146436367388713

• 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

[jovial arrow]

please send everything when you create that case