#manuel_api
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- manuel_api, 1 day ago, 11 messages
- manuel_api, 2 days ago, 36 messages
- manuel_subscription-retry-settings, 3 days ago, 19 messages
gentle onyx
Hi there! Voiding the invoice is the correct approach here. You mentioned that if you do this, the item is still in your subscription. If that's the case, you will need to update the subscription accordingly. Going forward, an alternative approach is to only upgrade the subscription after the payment succeeds
opaque crane
Okay, but if I do this, won't the customer be charged? If I change the subscription back to how it was before, won't the card or customer be charged?
gentle onyx
You can use proration_behavior of none to disable prorations for editing that subscription
opaque crane
ok
And then, once the customer has a balance on their card or the payment is successful, I don't change the subscription settings again? Not to add what they bought, but other settings such as prorating.
gentle onyx
Correct. I recommend testing everything out, you can use test clocks to see exactly how everything will get invoiced over time
https://docs.stripe.com/billing/testing/test-clocks/simulate-subscriptions
opaque crane
ok ok i understand, thank you! that's all
gentle onyx
Sounds good, glad to help!
solid geyser
i tried to contact the support but nothing happen, i have 12k on hold, i was wondering if you know someone to contact that can review my case faster, i understand that you have alot of message like this but bro, it's two day that i don't eat so please help me
they just suspended my account because my store was running closure sale
account name: tilma
mail: customerassistance936@gmail.com
also, if i open my stripe's dashboard they say that i have to attached some documents but when i click on them they say that to know what they are i need to contact the support, so it's a infinite loop
gentle onyx
@Cristiano this isn't your thread, please open a separate thread