mandeep_api

[queen prairie]

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[mild frost]

Ah, thought the bot would post the previous threads. Let me search

• #1417787447290368073 message
• #1417635129198641275 message

[halcyon marten]

What's the account id you opened the ticket under

[mild frost]

Need to refer to this message? Use this ID: em_gjnkmxyb6bofszltyllfxxymxojgig

can fetch the account id too, one moment

acct_1S8JQKR1K55A8kN3 I think?

Or acct_1S7wLzJ9T5T8Qujq potentially - I have two sandboxes

[halcyon marten]

Ah ok I found the ticket. It's on acct_1S7wLzJ9T5T8Qujq. Sincerely apologize, but looks like it fell through the cracks for some reason. We will start looking into this now and get you a response today. I haven't investigated the issue, so I can't say whether the issue will be resolved today, but we will at least get you a response

[mild frost]

Thanks!