#manuel_subscription-retry-settings
terse saffronBOT
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- manuel_api, 6 days ago, 3 messages
dreamy flint
Hello, yes this page lets you define your subscription retry schedule and what happens when all retry attempts fail (this includes when no retries happen) https://dashboard.stripe.com/acct_1KK9JzGu7oxAYelU/test/settings/billing/subscriptions
Oh though now I'm seeiing that we don't have an option for leaving the subscription as-is
terse saffronBOT
slow moon
Would these settings apply to all payments from that customer or in general?
earnest grotto
Hello 👋
I"m stepping in as my colleague had to go. These are general billing settings. We do not allow customer-specific configurations for retry policies.
earnest grotto
You can turn off retries for all customers using the settings my colleague pointed out
But you will need to indicate what status the Subscription and Invoice transition to
earnest grotto
Yeah, so to set the retries to null, select the custom retry policy
And then don't create any retry rules
earnest grotto
Awesome, happy to help 🙂