#arrow_best-practices
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hearty wolf
hey there! looking into your question
this is a known limitation of the customer portal - subscriptions with multiple items cannot be updated through the portal
https://docs.stripe.com/customer-management#customer-portal-limitations
limpid valve
Ok so what would be the right way of doing it ?
hearty wolf
updates for subscriptions with multiple items cannot be performed through the customer portal, so you would need to build your own integration to handle upgrades/downgrades for these subscriptions directly with the API
limpid valve
Ok but also to confirm charging for extra seats in business package should be done with multiple items in subscrition right ?
I have a project with month and meter seat and then i join them when user subscribes. Is that the right way or there is a better recommended way ?
hearty wolf
hmm, broadly speaking "extra seats" can be added by updating the quantity of the existing item: https://docs.stripe.com/products-prices/pricing-models?dashboard-or-api=api#per-seat
but you mentioned a "business package" - are the extra seats associated with a different product/price than the existing price/item already on the subscription?
it depends on the specifics of your implementation, but generally multiple items would be used when you offer multiple products or want to charge different amounts for the same product
limpid valve
not a different product but I have 3 prices in "business package" monthly, yearly and metered. There is a fix 20 euro price upto 10 users and then 1 euro/seat/per seat
hearty wolf
gotcha! then yes, you would need to use multiple items within the same subscription
limpid valve
Thank you that. But i got a new question based on the document you shared. So is it recommended to use tiered pricing for the seats scenario like mine instead of the metered pricing as I am doing ?
hearty wolf
your description sounds like you're not currently using metered pricing, but rather per-seat (i.e. multiple quantities, but the price has recurring.usage_type: 'licensed'
per-seat: https://docs.stripe.com/products-prices/pricing-models?dashboard-or-api=api#per-seat
metered: https://docs.stripe.com/billing/subscriptions/usage-based
tiered is another different approach, which would be relevant if the desired outcome is "if quantity is above N, the per-unit amount changes"
"fix 20 euro price upto 10 users and then 1 euro/seat/per seat" does sound like it would fit a tiered pricing model, but it depends whether there are any other scenarios you want to account for (i.e. any other amounts you want to bill)
limpid valve
thank for the information will look into all and will make decision as needed.
hearty wolf
no problem! we're here if you have any other questions