#amru_api
native girderBOT
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exotic grotto
Hi there,
when you say "for the subscription to remain active but past due for 7 days on other payment methods", what do you mean?
stark umbra
Our subs go in "Past due" status if a payment failed and not into cancelled state. We then retry payment for 7 days. This is working fine with CC payments, but with Cash App, when the first payment attempt failed it set the sub to "Cancelled" directly
Error was:
Payment declined by Cash App Pay
Optimize your revenue recovery
This payment failed because Cash App Pay declined it. This can happen when the customer has insufficient funds, reached their spending limit, or a high likelihood of fraud.
exotic grotto
Are you using the retry logic/revenue recovery you've setup in the dashboard for CC payments?
stark umbra
I am not sure, I am not the dev. Is there any advice you can provide so I can forward to them?
exotic grotto
Well here is the thing. If it is the revenue recovery you can setup in the Dashboard you are reffering to (and I stronlgy believe it is) there is not much we here on discord can help with because this is a dashboard only feature and we can only help developers who integrate directly through the API, does that make sense? Your best option is to file a ticket with our support team which can route directly to the team that owns the revenue recovery dashboard. Does that sound ok with you?
stark umbra
Do you know if the revenue recovery only applies to specific payment methods?
exotic grotto
Yes normally it is CC but afaik we also have revenue recovery systems for other payment methods like ACH for example.
stark umbra
Yep so the default payment method is from Cash App and it failed with this error code payment_method_provider_decline
This did not trigger the settings for revenue recovery, this is what I should submit to the support ticket?
exotic grotto
Yes. simply describe what you are expecting versus what you are experiencing and include if possible helpful object IDs like Payment Intent ID, Charge ID, your Account ID, etc. that are related to the issue.
You'll see a automated message in a moment here that assists you to get to support, ok?
stark umbra
yep, thanks my friend.
exotic grotto
No worries. ALways happy to help.
native girderBOT
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