#caleb_unexpected

1 messages · Page 1 of 1 (latest)

outer notchBOT
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broken geyser
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Hi there,
where exactly do you see the error? And can you share your account ID?

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And also the promotion code ID of the promo code you are trying to apply?

robust ginkgo
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The issue is on the Billing Customer Portal
stripe account id acct_1RmGxaLxVUIq3N7c
promotion object:

{ "id": "promo_1S8oudPvgJFeFysVR5XEEu4j", "object": "promotion_code", "active": true, "code": "MANUCODE", "coupon": { "id": "qoZt12St", "object": "coupon", "amount_off": null, "cache_context_key": "acct_1RmGxkPvgJFeFysV", "created": 1758229068, "currency": null, "duration": "once", "duration_in_months": null, "livemode": false, "max_redemptions": null, "metadata": {}, "name": "MANU", "owning_merchant": "acct_1RmGxkPvgJFeFysV", "owning_merchant_info": "acct_1RmGxkPvgJFeFysV", "percent_off": 20, "redeem_by": 1769731140, "script": null, "times_redeemed": 0, "type": null, "valid": true }, "created": 1758229123, "customer": null, "expires_at": 1769731140, "livemode": false, "max_redemptions": null, "metadata": {}, "restrictions": { "first_time_transaction": false, "minimum_amount": null, "minimum_amount_currency": null }, "times_redeemed": 0 }

image.png image.png
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Normal promo codes, like with max redemptions stuff for rexample works just fine, but promo codes with expiration dates doesnt

broken geyser
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Ok got it. Let me take a look.

robust ginkgo
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Thanks !

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Also, i will send you the exact portal configuration i used for this: bpc_1S6iJJPvgJFeFysVrESVT6G2

broken geyser
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Thanks for that. I am looking into that but I do also believe that troubleshooting this potential bug might take a bit longer and other ressources than exceeds what we can offer here on discord. I can offer you to write in a support ticket that gets routed directly to our team and I can investigate further with the help of the product team that owns the billing portal. Would that be ok with you?

robust ginkgo
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Yeah that works great, should i send the support ticket or can you help me escalate this issue to the corresponding team?

broken geyser
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You'll receive a DM in moment with instructions how to file the ticket and then we simply move to email.

outer notchBOT
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Hello @robust ginkgo, we have sent you a direct message, please check it at https://discord.com/channels/@me/1418641394934878450

  • 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
robust ginkgo
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Perfect, thanks !

outer notchBOT
broken geyser
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I got your ticket. You will hear from us and get updates via email.

robust ginkgo
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Is there a way to send this to another email that is not the main account email? i am a developer and thats a client email

broken geyser
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I can only send emails to the email address that is associated to the account.

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I can send a CC to your email though if that helps?

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On another note. Do you happen to have a billing portal session ID, where this error appeared?