#zinah_docs
serene baneBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1418474841870307499
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
native furnace
hello! Can you share a bit more context? Why are you trying to deduct an amount from the connected account each time they make transfers from Stripe to their bank card and send it to the main account?
wind palm
Hello! Since connected accounts are free to transfer amounts whenever they wish. However, Stripe charges a fee for the amount transferred to a bank account.
The platform must then automatically deduct the transfer fees from sellers:
native furnace
ah, if that's the case, you would typically want to take the fee from the initial payment itself
are you using direct charges, destination charges or separate charges and transfers?
hmmm, this just came to mind too : https://docs.stripe.com/connect/platform-pricing-tools#eligibility-for-instant-payouts
wind palm
I use separate charges and transfers and I transfer to the connected account the amount deducted the application fee for each sale made on the website. While they may not transfer to their bank accounts for each sale
native furnace
maybe you might want to take a look at this tool to see if it fits your needs? https://docs.stripe.com/connect/platform-pricing-tools#eligibility-for-instant-payouts
wind palm
thank you I'll take a look at it and get back to you if I have any additional questions
sorry but this link https://dashboard.stripe.com/settings/connect/platform_pricing redirects me to the main page of my dashboard, has it changed?
native furnace
hmmm, can you share your account id so that I can take a closer look at whether this tool is available on your Dashboard? You can find your account id by logging in to https://dashboard.stripe.com/settings/account. It'll have the prefix acct_
wind palm
is there any email address that i can use to send it to you?
native furnace
I don't have an email address to share for this. You can paste it here, it's not an ID that can be misused. However, if you're concerned, you can also reach out to Stripe Support - https://support.stripe.com/contact, they'll be able to advise you on the platform pricing tool too for your use case. When you reach out via Stripe Support, you'll be requested to sign in and we would have your account ID by default
native furnace
You would need to go to settings > connect > platform pricing tool
do you see the platform pricing tool following these steps?
wind palm
no i only have these options
native furnace
do you have administrator or owner access? I believe you would need those permissions to be able to see this tool
if you only have developer access then you likely would not be able to see this setting
native furnace
just to give you a screenshot of what the first step looks like from my own test account Dashboard for the platform pricing tool for instant payouts
wind palm
ok thanks i hope the settings can manage deducting fee during connected account' payouts