#infj-software-engineer_api
prisma quartzBOT
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chrome escarp
hello! Is the customer currently on-session (i.e. on your site or application) to be able to perform 3DS?
If the customer is not on-session, then yes, you should set off_session: true to indicate that
thick field
no they are not but i am asking more generally.
also - if the customer has successfully set up their payment method using setup intents - then can we guarantee that off_session: true will work every time?
chrome escarp
there's no guarantee that off_session: true will ensure that the payment never requests for 3DS. Whether the payment requires 3DS is ultimately determined by the issuer. You can reduce the chances of 3DS being requested for by ensuring that the PaymentMethod is successfully / correctly set up for future off-session usage ( use either PaymentIntent with setup_future_usage : "off_session", or use SetupIntents ). What will happen if you pass in off_session: true, and the issuer still wants 3DS, is that you'll receive the error authentication_required
I'll say though that if the PaymentMethod was previously successfully set up for future usage, it's rare to have the issuer still request for 3DS when you pass in off_session: true
I do want to also be clear though, that if the customer is on-session, you should handle 3DS if it's requested for i.e. display the 3DS modal for the customer to authenticate. You should not indicate that the customer is off-session if they're not actually off-session
thick field
i understand
in my use case, the customer is actually off session
it's an asynchronous payment collection flow
is there also the ability for developers to call Stripe support for help? Kind of like how AWS allows
chrome escarp
I'm not familiar with AWS support, but I think Stripe Support does have a request a call option on their support page, you can try that : https://support.stripe.com/
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