yurtdweller_api | Stripe Developers | Page 1

lime spokeBOT Sep 17, 2025, 4:55 PM

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silver igloo Sep 17, 2025, 5:01 PM

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@spark glacier I have the request ID there of my API request

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@lime spoke looks like the helper is offline can you check with someone else

spark glacier Sep 17, 2025, 5:03 PM

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@silver igloo FYI, we work Discord threads in order in which they are received. There are other threads ahead of you so there will likely be a delay.

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What do you mean by it's not working?

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The request to update the configuration was successful.

silver igloo Sep 17, 2025, 5:14 PM

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When I list the configuration again it does not show me that those prices are included

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I then created a customer portal link using that configuration for a trial user and I do not see both plans listed

lime spokeBOT Sep 17, 2025, 5:15 PM

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finite wigeon Sep 17, 2025, 5:16 PM

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Hi, taking over as my teammate needs to step away. Let me catch up.

silver igloo Sep 17, 2025, 5:16 PM

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Thanks

finite wigeon Sep 17, 2025, 5:19 PM

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Can you share a billing portal session with me where you expect to see the prices?

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https://docs.stripe.com/api/customer_portal/sessions/create

silver igloo Sep 17, 2025, 5:24 PM

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yes

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https://billing.stripe.com/p/session/test_YWNjdF8xTUJoRzVFWGpSQlBtRG1CLF9UNFhZdHprQlJEU1JOQUE4T1ZwZWFnbVl5ZGsyVUhX0100txwoccbl

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Are you able to see that

finite wigeon Sep 17, 2025, 5:36 PM

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I suspect it has to do with the free trial. Can you take that way and try it on a customer without a trial?

lime spokeBOT Sep 17, 2025, 5:38 PM

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silver igloo Sep 17, 2025, 5:42 PM

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OK so it seems to function with a customer after they add a payment method but not before

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that's a little confusing

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I have another question

finite wigeon Sep 17, 2025, 5:43 PM

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We document the limits here, https://docs.stripe.com/customer-management#customer-portal-limitations

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but I can have the team add this piece as well

silver igloo Sep 17, 2025, 5:45 PM

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Does price switching work if I don't specify the prices in the billing portal configuration?

finite wigeon Sep 17, 2025, 5:45 PM

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If there is no other price, no it won't work

silver igloo Sep 17, 2025, 5:46 PM

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Even though the prices are listed in the product

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I guess they are different intervals

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So in order to do price changes the billing portal must have the configuration done

finite wigeon Sep 17, 2025, 5:48 PM

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Yes, https://docs.stripe.com/api/customer_portal/configurations/create#create_portal_configuration-features-subscription_update-products-prices

silver igloo Sep 17, 2025, 5:53 PM

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is it possible to use a lookup key for the price

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or do I have to use 'price_...'

finite wigeon Sep 17, 2025, 5:54 PM

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You need to pass the price id

silver igloo Sep 17, 2025, 5:58 PM

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is there a way to show a portal to a customer with a canceled subscription to subscribe to a new plan

finite wigeon Sep 17, 2025, 6:00 PM

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Not if they are not currently subscribed to one.

silver igloo Sep 17, 2025, 6:14 PM

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so if they canceled a previous one they cannot get back to one with the same product

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ok so if the customer switches to yearly and then back to monthly, I am confused as to what happens here:
in_1S8PrBEXjRBPmDmBiDELqeX5

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is this a refund to their card?

finite wigeon Sep 17, 2025, 6:27 PM

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I tested that and the customer needs to be subscribed to a subscription after they cancel it to be able to update plans

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On that invoice, it's calculating the prorations: Unused time onTypographerafter 17 Sep 2025

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You can read more about it here: https://docs.stripe.com/billing/subscriptions/prorations

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We calculate the unused time for that subscription

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If you do not want prorations, you can set the proration_behavior to none so it does not calcute prorations on the portal configurations

silver igloo Sep 17, 2025, 6:31 PM

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How would I create a refund in the UI for this amount

finite wigeon Sep 17, 2025, 6:34 PM

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which UI?

silver igloo Sep 17, 2025, 6:34 PM

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in the stripe dashboard

finite wigeon Sep 17, 2025, 6:37 PM

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We are here to help with your integration issue related to the API. We do not have the expertise on the dashboard behaviors. That proration calculation amount will be applied to the customer balance, and it will deduct the future amount owed on upcoming invoices.

silver igloo Sep 17, 2025, 6:37 PM

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Got it

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From earlier: "I tested that and the customer needs to be subscribed to a subscription after they cancel it to be able to update plans"

so if a trial customer chooses a subscription, and then cancels, they will be able to see the plans afterwards?

finite wigeon Sep 17, 2025, 6:47 PM

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Yes, you can test it using your Sandbox or test mode API key

#yurtdweller_api