ante75_api | Stripe Developers | Page 1

umbral streamBOT Sep 17, 2025, 10:22 AM

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foggy quail Sep 17, 2025, 10:23 AM

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hi there!

mint thicket Sep 17, 2025, 10:23 AM

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Hi

foggy quail Sep 17, 2025, 10:25 AM

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But then I see a problem in the logs.
what do you mean by this exactly?

mint thicket Sep 17, 2025, 10:26 AM

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When adding this customer's credit card, they are redirected with the "requires_action" prompt to the Mastercard URL page to confirm the 3DS. The page usually asks the customer for confirmation using various methods and then closes with the result.
In this case, however, the page opens, displays the Mastercard logo, and then closes immediately.
In the stripe logs, I understand there's a problem. Can you check?

foggy quail Sep 17, 2025, 10:27 AM

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In the stripe logs, I understand there's a problem.
but what is the problem exactly? which Stripe log?

mint thicket Sep 17, 2025, 10:30 AM

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I don't understand why the page I open following the require_action request doesn't ask for the 3ds procedure but closes itself immediately, what does this mean?

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This is the final proof: seti_1S8IIRJ4DMCPJKpAxXzick1E

foggy quail Sep 17, 2025, 10:32 AM

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thanks for the clarification. this can happen sometimes, this is called a frictionless flow. you can learn more about this here: https://support.stripe.com/questions/frictionless-flow-for-charges-created-using-3d-secure-2-(3ds2)

mint thicket Sep 17, 2025, 10:32 AM

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evt_1S8IIXJ4DMCPJKpAE3zeLCxc

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Okay, so it's correct for the page to close without any action from the customer?

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but why does it give me an error if I check the SetupIntentId?

foggy quail Sep 17, 2025, 10:34 AM

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Okay, so it's correct for the page to close without any action from the customer?
I wouldn't say it's "correct", but it can happen sometimes.

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but why does it give me an error if I check the SetupIntentId?
which error?

mint thicket Sep 17, 2025, 10:36 AM

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evt_1S8IIXJ4DMCPJKpAE3zeLCxc

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in this log you see the last attempt

foggy quail Sep 17, 2025, 10:37 AM

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in this case the bank declined the 3DS.

mint thicket Sep 17, 2025, 10:37 AM

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I read that there was an authentication error. But as I was saying, the 3DS verification page doesn't ask anything and closes by itself.

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Does this mean that the bank does not allow 3DS, so the customer needs to check with their bank?

foggy quail Sep 17, 2025, 10:39 AM

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for this specific case, the bank declined the 3DS flow. if you want to understand why, then the customer should reach out to their bank to ask them.

#ante75_api