#ashar_api
rotund emberBOT
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halcyon dawn
Stripe AI chat, which I referred
royal jackal
Hello! do give me some time to take a look at this
woven sable
Hi! Stepping in for my colleague! Is the issue that you cannot retrieve an older invoice or are unable to access the invoice_pdf URL for the invoice?
woven sable
Can you paste the request ID and the Invocie ID in the chat?
halcyon dawn
req_cMwmP6zjfCoUDq
in_1ROHblJG0sbFhCDr5PzIfbc3
req_fJCqV4rf4TONVs
in_1ROXhXJG0sbFhCDreRK1UzQi
woven sable
Taking a look!
I am unable to find an invoice with the ID in_1ROHblJG0sbFhCDr5PzIfbc3. Is this the correct invoice ID?
halcyon dawn
yes it's correct, that's what I needed to confirm, does stripe deletes older invoices? or are there chances of invoiceID getting changed?
For example, you could check this customer cus_S8MZGFzKgQobiQ it have some older payments for subscriptions, but only shows 2 latest invoices
woven sable
does stripe deletes older invoices?
No we don't
or are there chances of invoiceID getting changed?
No they don't change.
Can you give me the subscription ID for the screenshot you provided? I would like to check further.
halcyon dawn
Sure
I couldn't get it, could you check it with this customer id cus_S8MZGFzKgQobiQ ?
woven sable
Sure!
The 2 invoices on this customer don't include the invoices you are retrieving in the 2 request you provided.
halcyon dawn
Yes that's what my original question is, and if invoices are not deleted, why I'm not able to see it here for the corresponding earlier payments made by this customer
woven sable
Invoices are not deleted. There is a chance that these are not correct invoice IDs. Where did you get them from?
halcyon dawn
We save it in our db, at the time of paymet
Let's say invoices id might be incorrect, but e.g for this customer, I can't see invoices of earlier payments, It shows only 2 of the latest, but we can see earlier payments corrspinding to subs made right?
woven sable
Ah apologies, I realised this is test mode. In test mode we do delete Subscriptions created 90 days ago. So any invoice related to it gets deleted. This doesn't happen for live mode Subscriptions.
halcyon dawn
Ah okay got it, thanks let me check it on live mode
woven sable
This is the support article for your reference: https://support.stripe.com/questions/test-mode-subscription-data-retention
halcyon dawn
Thanks! I think I can see older invoices on live mode
Thanks for your help
Sorry to bother again, I got one more doubt in the list of invoices in test mode, I can see invoices older than 90 days as well
e.g in_1QQSGIJG0sbFhCDr1UpPt8yA this is from dec 2024
woven sable
Looking into this!
Looking into this will take some time, so I'll need your help to create a ticket so I can get back to you. I'll send you a note shortly on how to do that. Do note that these subscriptions are quite old, so we may not have logs available. I can't promise we'll be able to see exactly what happened, but I'll update you with any information we find.
rotund emberBOT
Hello @halcyon dawn, we have sent you a direct message, please check it at https://discord.com/channels/@me/1417767628994379829
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
halcyon dawn
Got it, I'll raise the ticket
woven sable
Thanks!