#niceone_error

1 messages · Page 1 of 1 (latest)

plain brambleBOT
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👋 Welcome to your new thread!

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vivid wagon
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hello! looking at this now

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it looks like we triggered a message to you so you could create a ticket, did you ever follow that link and create a ticket? i actually looked for it yesterday but wasn't able to find it

sleek lagoon
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yes I tried but without success, I couldn't go through this chat (with some bot I guess), I ended up with the loop where I always received some doc info with advice to use trial_period_days instead of trial_end during checkout session creation

vivid wagon
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hmm, the link we send should allow you to bypass the bot if you follow it directly. can i send you another one and you can let me know if it works?

sleek lagoon
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I can try

plain brambleBOT
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Hello @sleek lagoon, we have sent you a direct message, please check it at https://discord.com/channels/@me/1417237898507325561

  • 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
vivid wagon
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can you send me a screenshot of the chat box you see when you click on the link if it doesn't work?

sleek lagoon
vivid wagon
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actually 1 second

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it looks like you did successfully submit the ticket ~23 minutes ago

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so yes, we have that and you should hear back from us via email shortly

sleek lagoon
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so I should wait for some contact from you?

vivid wagon
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yep! we have the ticket in our system and we'll reach out to you via email shortly.