lk_api

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[ember stone]

hi there, this looks like a standard bank decline causing the payment to fail. the customer would need to reach out to their issuing bank to determine the reason for the decline

[latent gyro]

This is happening to everyone who tries. including me

---

curl 'https://api.sketchplay.io/event-player/event-payment'
-H 'Accept: application/json, text/plain, /'
-H 'Accept-Language: en-US,en;q=0.9,la;q=0.8'
-H 'Authorization: Bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJpZCI6NywiZmlyc3ROYW1lIjoiTGFuY2UgSiIsImxhc3ROYW1lIjoiS29yc3VuIiwiZW1haWwiOiJsYW5jZUBza2V0Y2hwbGF5LmNvbSIsInJvbGVzIjpbInVzZXIiLCJhZG1pbiIsInN1cGVyQWRtaW4iLCJjb2FjaCJdLCJpYXQiOjE3NTc5OTgyNDEsImV4cCI6MTc2MDU5MDI0MX0.RhkmRrO_jLrim7Yq201iD4k2PgYNkv18vUnQuxSwIjw'
-H 'Connection: keep-alive'
-H 'Content-Type: application/json'
-H 'DNT: 1'
-H 'Origin: https://web.sketchplay.io'
-H 'Referer: https://web.sketchplay.io/'
-H 'Sec-Fetch-Dest: empty'
-H 'Sec-Fetch-Mode: cors'
-H 'Sec-Fetch-Site: same-site'
-H 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/139.0.0.0 Safari/537.36'
-H 'sec-ch-ua: "Not;A=Brand";v="99", "Google Chrome";v="139", "Chromium";v="139"'
-H 'sec-ch-ua-mobile: ?0'
-H 'sec-ch-ua-platform: "macOS"'
--data-raw '{"setupId":"seti_1S7yyzLKTM2K3idyLIIUCMuW","customerId":"cus_O2ejzBCOk8NC5N","clientSecret":"seti_1S7yyzLKTM2K3idyLIIUCMuW_secret_T47DYjndRBbvxiwwfvE7wrmfwOhisM2","paymentMethod":"pm_1S7yzeLKTM2K3idyR5ZhS7Kb","event":11894,"cost":6,"insuranceAmount":0,"insuranceGapAmount":0,"insuranceQuoteId":"rgjr8iq9np582cg0k7mjtram","insuranceGapQuoteId":"","insuranceDocumentUrl":"","insuranceDocumentInfo":"","paidAmount":4.43,"originalAmount":1,"discountCodeAmount":0,"discountCode":"","scholarshipAmount":0,"totalDiscountAmount":0,"user":31,"pack":0,"walletHistory":0,"position":[],"detail":{},"paidWithPack":false,"transactionId":"seti_1S7yyzLKTM2K3idyLIIUCMuW","organization":164,"serviceFee":3.43,"totalCost":4.43,"stripeFee":0.43,"sketchplayFee":3,"sketchplayBucks":0,"isRegisterByAdmin":false,"customDetails":{"dropdownField":"L"}}'

--

Not sure if that helps.

We've just noticed that its also happening with this connected account too: acct_1RybhOLl88fRX6lW

which is owned by the same person -- no other accounts are failing like this.

[ember stone]

unfortunately we don't really have insight into decline reasons on this channel, I would recommend opening up a case with Stripe Support https://support.stripe.com/?contact=true

[latent gyro]

I think its an api problem. def not a bank problem. I'll keep looking.

One check -- can you look at this request ID For me? req_oeRw2N60R13ogT

I'm trying to figure out what's causing the setup_intent_unexpected_state issues.

Would appreciate it.