#niceone_error
tired fernBOT
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- niceone_unexpected, 1 hour ago, 28 messages
amber anchor
Hello
Can you give me a quick summary of what was discussed while I catch up?
edgy zenith
basically when our system creates checkout session with 'trial_end' (that is an equivalent of e.g. now + 3 days) and then (even let's say after a 2 minutes) when the user is being redirected to the hosted page they see "2 days free" instead of "3 days free"
amber anchor
Gotcha. Yeah that seems like a minor bug with how timestamps are being parsed..
If you use trial_period_days then that work the way you expect
edgy zenith
yes but I don't want to use the period days, because in our system the client can configure trial period as e.g. 80h (which is 3 days and 8h)
isn't it possible to fix it on Stripe side to display this information in correct way?
amber anchor
We can file it as a bug yes but we don't have any SLAs on the fix so we can't promise that it'll be fixed immediately.
edgy zenith
and how can I, or company in general, report such bug?
amber anchor
You can file a support ticket via and it gets routed to the right team automatically
https://support.stripe.com/?contact=true
edgy zenith
ok thanks
or maybe you can file it because I see it's not so easy to go through the agent on this side you gave me 🙂
amber anchor
Yup, no worries. I'm just checking with my other teammate who talked to you earlier and was able to reproduce the same issue about if they've already raised this internally somewhere.
tired fernBOT
mossy mountain
Hello again! I did file this feedback earlier, unfortunately I can't promise if/when this may be addressed, which is why I was speaking to the other parameter as a workaround before. I can create a ticket for you to follow the request if you would like
edgy zenith
sure
tired fernBOT
Hello @edgy zenith, we have sent you a direct message, please check it at https://discord.com/channels/@me/1417237898507325561
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
mossy mountain
@edgy zenith let me know when you've filled out the above and I can connect that to the request that I filed
tired fernBOT
tired fernBOT