#sproutwhisperer_api

1 messages · Page 1 of 1 (latest)

stone palmBOT
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olive wraith
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Hi there

icy siren
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I can share the URL from the email and a picture of the email if either would be helpful.

olive wraith
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Yeah sharing the URL would be helpful.

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It looks like you are using the Stripe-hosted page here for payment method updates so I wouldn't expect a 404

icy siren
olive wraith
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Hmm yeah that is not the expected URL

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Hmm okay actually testing this on my end and I'm seeing unexpected behavior as well.

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So give me a few more mins to look

stone palmBOT
olive wraith
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Okay @icy siren I've confirmed that this redirect link in the test mode email is broken right now. However it would work fine in production. I'm filing a ticket internally to get this fixed, if you want to stay updated on the fix you can reach out to our Support team via https://support.stripe.com/contact/login

icy siren
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That's interesting. I've never encountered a bug in Stripe. Are you certain this isn't caused by something on my end? Like how I'm creating the sub?

olive wraith
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And using the send test email?

icy siren
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I trigger it by creating a sub through my app in the sandbox with a test clock attached, and I advance the test clock to 28 days (30-day trial). It generates that event and the corresponding email.

olive wraith
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Gotcha, can you test out triggering it from the settings page there and let me know if you are sent to the same URL or a different one?

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Overall this has nothing to do with how you created your Subscription.

icy siren
olive wraith
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Ah so that sent you to a working page?

icy siren
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No, when I click on the button in the sample email, nothing happens.

olive wraith
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You sent the email to yourself?

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Using the "Send test email to yourself" button?

icy siren
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It doesn't send an email when I click the preview button. It just shows it in an iframe.

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Oh, sorry, just saw the button. Just a sec.

olive wraith
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np, thx

icy siren
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When I click the Update payment method button in the test email, I get a Chrome "Redirect Notice: The previous page is sending you to an invalid url (http://?referer=free_trial_ending#)."

tardy fractal
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Hi there! I'll be taking over for bismarck here, who needs to step away

icy siren
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OK

tardy fractal
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I get the exact same behavior in regards to the Chrome redirect notice. bismarck had already taken this up with our product engineers for further investigation.

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So, as they mentioned, if you want to stay updated on the fix, you can reach out to our support team and provide a link to this discord thread and a description of the issue

icy siren
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OK. Thanks for your help. Will someone update this thread when a fix is available?

tardy fractal
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No, that's why we recommend reaching out to support so someone on the support team can provide you with updates. We close these threads when they have been inactive for a little while, otherwise the number of threads would become unmanageable.

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@icy siren just to be sure - sub_1S5aj6QmqegqC9PgEJcc9bAk is the subscription you were testing with, correct?