douglas-lerner_api

[west mantle]

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[somber raven]

Hello
The invoice ID doesn't change on automatic retry. The charge ID does change

[fickle yarrow]

Hello, in the second example the charge id doesn't change either.

[somber raven]

Invoice ID & the underlying PaymentIntent ID stays consistent across retries

Let me take a look

[fickle yarrow]

compare the charge ids

[somber raven]

Ah it might be due to the type of decline

The second invoice charge was declined due to "invalid_account" decline code with advice being "do_not_try_again"

The first invoice had a different type of decline

[fickle yarrow]

so you mean in this case, we are supposed to cancel automatic retries just for this one transaction? Is there a way to do that via the api? I believe we have it set to auto retry 4 times before giving up

[somber raven]

Are you using Stripe's smart retries or do you have your own custom retry rules?

[fickle yarrow]

Not totally sure, I'm new to the payment system. Which config setting should I look for? It's a rails app.

[somber raven]

I think this is configured via the dashboard under billing settings

[fickle yarrow]

That's what I see. Should it stop retrying automatically?

I'm not sure if there is some other setting via the api.

[somber raven]

Gotcha. Yeah I'd have expected the smart retries to not try again but my team on discord won't know much about it unfortunately..

There's no way to disable/stop retries via the API

I would suggest you reach out to our support about this. You can file a ticket and it'll be escalated to the right team that can help with this
https://support.stripe.com/?contact=true

It is odd that we kept retrying

[fickle yarrow]

okay so you think it might be a bug on your end?

[somber raven]

Might be an edge case or some sort of fees related optimization where we don't internally retry the charge to prevent additional fees related to declines

Just a guess thoguh

though*

Support team should be able to help confirm

[fickle yarrow]

okay which link do I click on the support page?

[somber raven]

There should be a "Contact Support" link

[fickle yarrow]

okay thank you.