#connor_error
bronze sandalBOT
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devout crown
screenshot for additional context. Also the request ID: req_DFWG0arcigPqzY. Thanks in advance!
cunning grotto
Hi, we document the expected behavior here: https://docs.stripe.com/payments/bank-transfers#international-payments
The accounts that support international payments only support their own currency. For example, US accounts support SWIFT transfers in USD only.
devout crown
@cunning grotto Thanks for the quick reply – I'm not sure I follow how this applies to this scenario though. It's a EU company paying a EUR account in EUR
cunning grotto
That request is coming from a US account: https://dashboard.stripe.com/logs/req_DFWG0arcigPqzY
devout crown
So you're saying that customers can't pay EUR into their EUR Cash Balance when the Stripe account is US-based? I guess I'm confused because the section below where you referenced (Cross-border payments) then says this: Bank transfers users in the United States can accept EUR payments from customers in SEPA countries.
cunning grotto
You're right. Can you use the API, https://docs.stripe.com/api/payment_intents/create?api-version=2025-08-27.basil to see if that works?
devout crown
sure, trying that now
Still running into the same error message: req_6yRsyeHsgOcklC
could there be an issue because the customer has two cash balance accounts?
cunning grotto
yeah, I'm talking to my teammates and further debugging
bronze sandalBOT
Hello @devout crown, we have sent you a direct message, please check it at https://discord.com/channels/@me/1413550295929065514
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cunning grotto
Once you write in, I will pick up the ticket and further debug this.
devout crown
perfect, thanks for your help! just sent that in
cunning grotto
Great, I grabbed it and I'll further debug this issue.
Do you need any other help here?
bronze sandalBOT
devout crown
nope, should I just wait for an email response to that ticket moving forward?
winged rain
Yep you would wait for a response over email for further info on this current issue.