#filia_api
weak sorrelBOT
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quiet spoke
Hello 👋
What specifically are you doing with this Financial Connections Account?
twilit lagoon
We're calling balance refresh-
Small snippet:
result, err = stripeAccount.GetByID(account.StripeAccountID.String, balanceParams)```This works pretty consistently for other accounts/users.
quiet spoke
Are you triggering balance refreshes? https://docs.stripe.com/financial-connections/balances#initiate-balance-refresh
Since you say this is working for other accounts/users, do you know if the banking institution is the same as other users?
The availability of this data, and it's freshness, can vary with banking partners. We call this out here:
twilit lagoon
So is it just straight up something that stripe doesn't have access to for these?
quiet spoke
Not necessarily. Are you seeing actual balances, just the numbers are off?
twilit lagoon
Yea. We're seeing 269k and the user is reporting that the actual balance is closer to 335k.
quiet spoke
For smaller banks we have to work with a 3rd party aggregator to get access to this data and that service may not update the data as quickly as with our larger partners.
twilit lagoon
The institution is Charles Schwab and it's been reporting the incorrect number for ~2 months
quiet spoke
Do you have an example API request ID I can take a look at?
twilit lagoon
Where can I find this?
quiet spoke
It will start with req_
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
twilit lagoon
req_wRQfDX94L5CVyg
quiet spoke
Thanks, taking a look
Okay it looks like we have a balance snapshot from today at 9:29 UTC for ~$335
That snapshot was refreshed 6 hours after your request, which happend at 03 23 UTC
weak sorrelBOT
quiet spoke
The balances are refreshed every day
astral fable
👋 hello taking over the thread from my colleague, give me awhile to catch up
twilit lagoon
This same one was fetched yesterday at 8am and returning the same.
twilit lagoon
👋 hello taking over the thread from my colleague, give me awhile to catch up
Take your time! Not time sensitive on my side.
astral fable
thanks for waiting. In req_wRQfDX94L5CVyg [0], the timestamp under as_of seems to be the cause
"1745325745" is 2025-04-22 12:42:25
twilit lagoon
Why isn't that updating?
In addition to the code I posted above, I have this beforehand:
Features: []*string{stripe.String("balance")},
}
result, err := stripeAccount.Refresh(account.StripeAccountID.String, params)```Hmm not too sure too, but that timestamp is something returned to Stripe from the external institution: https://docs.stripe.com/api/financial_connections/accounts/object#financial_connections_account_object-balance-as_of
twilit lagoon
So it seems Charles Schwab itself is returning the very old data on this account?
astral fable
Currently it seems that way, let me see what else I can find, give me awhile more
twilit lagoon
Thank you
astral fable
thanks for holding on. based off the internal logs we have, it seems like we could be running into errors getting the new balance from the bank, but I will need to raise this with the relevant product team to be sure. Do you mind if I drop you a dm to create a case with me, and we'll work to resolve this async over email?
twilit lagoon
Yea, that's totally fine.
weak sorrelBOT
Hello @twilit lagoon, we have sent you a direct message, please check it at https://discord.com/channels/@me/1412955998674751548
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
astral fable
please log into your Stripe account before you visit the support contact link sent in the dm
twilit lagoon
I'm logged in- where do I open it at? It's taking me to
astral fable
Hmm there should be a chat pop-up asking you to select your Stripe account
twilit lagoon
Lemme give it antoher go
astral fable
maybe could you try to close and reopen the link
astral fable
yup I got it, our team will be in touch soon
twilit lagoon
Thanks very much, have a good evening.