#oliver-richman_api
thin gazelleBOT
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austere python
Reserves only kick in once a connect account balance is negative
You can read more here to understand how they work: https://support.stripe.com/questions/reserves-for-connect-platforms-and-connected-accounts
Also this section clarifies it a bit as well: https://docs.stripe.com/connect/account-balances#understanding-connected-reserve-balances
sinful warren
When you say the connect account balance is negative, which 'balance' do you mean - because this particular account I shared is never technically in the negative because of their reserve balance, but their Future Payouts balance is in the negative
austere python
When you say the connect account balance is negative, which 'balance' do you mean
The available balance of the connect account
thin gazelleBOT
sinful warren
Okay, so if a connect account is not negative and a refund or dispute happens, is there a way to release the funds from the reserves to cover it? Otherwise we have a bit of an endless cycle of the account taking money, getting a reserve held, doing a refund, causing them to go into a negative balance due to the reserve not being used
odd horizon
Hi there! I'm taking over from my colleague. Let me catch up.
sinful warren
Thanks!
odd horizon
The reserves held are from the Platform account's available balance. If the connected account's balance is not negative there's no impact on the Platform's balance.
sinful warren
I'm talking about a connect account's reserves via rolling plan (% of each payment is funneled into a reserves balance) not the platform level reserves. I know this is a fairly new (if not still beta feature) but I'm struggling with how this works in reality in the situation I outlined above regarding this account: acct_1QvMxhGfc2XaWEqX
We did previously have a rolling reserve plan enabled for them, however had to switch it off as it seemed to be causing issues in regards to refunds causing their available balance to just go further into the negatives
odd horizon
Gotcha. I'm not familiar with this approach. Let me double check things on my end.