#floris_code

1 messages · Page 1 of 1 (latest)

latent widgetBOT
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quasi wadi
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im so sorry to contact you guys on here but i can't find any other way to contact any other stripe support

surreal venture
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Hi again!

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I'm a bit confused. the question in your screenshot is different from the question you asked earlier.

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so what is your question exactly?

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is your question about a missing payment_intent field on an Invoice? if so, I can help with this.

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if your question is about activating SEPA Direct Debit, then you need to talk to Stripe Support.

quasi wadi
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okay i understand! but is there like an email adress i can mail stripe at or a phone number so i can call someone cause the assistance field is not bringing me where i need to get cause its only redirecting me to artikles...

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Yeah i fixed the payment_intent field already

surreal venture
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okay i understand! but is there like an email adress i can mail stripe at or a phone number so i can call someone cause the assistance field is not bringing me where i need to get
no sorry. but you should be able to reach out to a Stripe Support employee by using the Assistant on the page I linked earlier (https://support.stripe.com/contact)

quasi wadi
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okay is there something special i need to ask? cause whatever i type its always sending back artikles that are not the problem i have the problem needs to be solved by an employee

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its this: "Due to account restrictions, you cannot currently use SEPA Direct Debit. Please contact support or check your account status to continue." this needs to be accepted by an employee who can enable this for me

surreal venture
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I don't know, sorry. but make sure you are logged in your Stripe account when you talk to the Assistant.

quasi wadi
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okay.. have a good one 👋

surreal venture
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good luck!