#edoardomistretta_docs

1 messages · Page 1 of 1 (latest)

hollow fossilBOT
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lyric ingot
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Hi! As per my understanding the payment will not fail and will still come to the virtual bank account. But it might be automatically refunded. However, I cannot be too sure as my team is only able to help with questions related to technical integration. I'd recommend writing to Support (https://support.stripe.com/contact) for this and they can assist you with this.

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

hollow fossilBOT
gray cove
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Hi @lyric ingot, thank you for your reply

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I just noticed my second question was truncated by the Stripe form. I'll try re-entering it here:

Furthermore, what happens if a customer attempts to make an in-person bank transfer after the virtual IBAN has been deleted? Do they receive immediate negative feedback from their bank regarding the non-existence of the IBAN?

coral siren
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👋 taking over for my colleague. Let me catch up.

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as my colleague said, this is not something that we have much knowledge about

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please contact https://support.stripe.com/?contact=true they would be able to get you a more accurate response on that matter

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.