sabrina_unexpected

[golden olive]

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1412583674444255232

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

[next rock]

Hi there.

The easiest way to see this issue is to look at the 24 canceled subscriptions for customer cus_QjcvR2S2pJwXs3. We are not sure why 24 subscriptions were created, charged and canceled.

[marble jetty]

Your system sent multiple requests to Stripe to schedule creating a subscription on the 2024-09-19. Example requests:

• https://dashboard.stripe.com/logs/req_rfT4sodXec1D3O
• https://dashboard.stripe.com/logs/req_U9G1atyin0PmV5
• https://dashboard.stripe.com/logs/req_pAOL5tiMKjZIkU

[next rock]

Do you see 24 requests?

[marble jetty]

Yes, 24 creation requests on 2024-09-19

[next rock]

Ok - that created 24 scheduled subscriptions with a start date of August 18th. Why have all the subscriptions been canceled?

[marble jetty]

The subscriptions were canceled due to the dispute / chargeback from the issuing bank

[next rock]

Thank you. What is the best way for us to review other scheduled subscriptions ?

[marble jetty]

What kind of information are you looking for? The subscription schedule creation for a specific customer, or the subscription schedule creation requests on your account?