#rana-uzair_docs
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fresh pawn
hi
In our platform, users can send tips via card to tip receivers, and tip receivers can only receive tips, not send. Our platform collects a small fee/cut from each tip.”
“We are trying to create Custom connected accounts in UAE for our tip receivers, so that we can pay them out and collect our platform fee.”
“When we attempt to create these accounts using Stripe Connect, we receive the following error: ‘Platforms in AE cannot create accounts where the platform is loss-liable…’ This is blocking us from setting up our payout flow.”
“Could you guide us on the correct way to set up Custom connected accounts in UAE for our use case, while remaining compliant with Stripe’s local restriction
wide burrow
Hi there,
just to confirm your question. You are a platform based in UAE and you try to create custom connected accounts in the UAE using the API but you receive an error?
fresh pawn
yes
wide burrow
Alright, do you have a request ID for me you could share?
fresh pawn
from where i can get this Id ?
wide burrow
You can look in the Stripe Dashboard -> Workbench -> logs. If you give me the account ID I can also look for a request, too.
fresh pawn
req_biwdegkjObjvyw
wide burrow
Thank you for that. Let me have a quick look.
Did you see the support article mentioned in the error message? https://support.stripe.com/questions/connect-availability-in-the-uae
fresh pawn
It is not possible to create UAE connected accounts where the platform is liable when the connected account can't pay back their losses??
wide burrow
Currently it is not possible for platforms in UAE to create custom connected accounts where the platform is loss-liable.
fresh pawn
Can you please tell me how I can do this
Our platform is a digital tipping system based in the UAE. Users on the platform are divided into:
Tip Receivers: Can only receive tips; they cannot send tips.
Tip Givers: Can tip using their cards.
Whenever a tip is made, the platform collects a small fee from the transaction and transfers the remaining amount to the tip recipient.
wide burrow
But we do have a beta preview feature you might qualify for. I can send you a DM that gives you instructions on how to create a support case. Once I receive the case, I can forward it to the appropriate team for that feature. Does that sound good to you?
fresh pawn
ok sure , i have no idea what you are talking , but anyway send the link,
i have a other question , can we change the our platform type for loss-liable into any other type that have supprt for connect-account
wide burrow
When creating a custom connected account, you should be able to set loss liablity to "Stripe".
wide burrow
Yes sorry for the delay. I was supporting someone else.
fresh pawn
ok no problem , we will continuous tomorrow
good bye
will sync up again tomorrow,and find the best solution for my problem
wide burrow
Understood. Have a good rest of your day.