suj_api | Stripe Developers | Page 1

pseudo ospreyBOT Sep 2, 2025, 5:12 PM

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👋 Welcome to your new thread!

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naive plume Sep 2, 2025, 5:17 PM

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hello! taking a look at this now

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regarding pricing, we don't really have insight into that unfortunately - i would recommend checking with our support team to see if they can provice you information on that:
https://support.stripe.com/

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looking into the other question now though!

naive plume Sep 2, 2025, 5:37 PM

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silly question, but are you 100% sure the bank is inactive? i'm pretty sure we are just communicating with the bank at this point and getting back a response saying that the account is not active

robust otter Sep 2, 2025, 6:13 PM

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Sorry went out to lunch!

I'll ask our accountants to double check but yes, we are consistently seeing new transactions on that account (this is happening for >1 account JFYI)

naive plume Sep 2, 2025, 6:14 PM

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hmm, ok.

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do you mind if i send you information about how to create a case and i can follow up with you via email? this might require more investigation

pseudo ospreyBOT Sep 2, 2025, 6:14 PM

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Hello @robust otter, we have sent you a direct message, please check it at https://discord.com/channels/@me/1412501042624598201

🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.

robust otter Sep 2, 2025, 6:19 PM

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Sure that works, I see bot sent me a link so I will go fill that out

naive plume Sep 2, 2025, 6:20 PM

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ok cool! let me know once you've filled that out and i will follow up from there 🙂

robust otter Sep 2, 2025, 6:26 PM

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Will do! Do you have any clarity on when the active/inactive flag is updated though? Does this happen every refresh?

naive plume Sep 2, 2025, 6:27 PM

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it looks like we do that via a daily check

#suj_api

Hello @robust otter, we have sent you a direct message, please check it at https://discord.com/channels/@me/1412501042624598201