pablo-araujo_api

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• pablo-araujo_error, 5 days ago, 40 messages

[wide wigeon]

I'm sharing screenshots about the request

I'm not receiving the response body

the Stripe account is acct_1Eq0pTLInokrDjWM

[azure sinew]

hey there, to make sure i understand correctly, this is during a setup intent flow?

[wide wigeon]

before, we first use the payment elements to verify the customer's bank account and create a confirmation token that later is used in a setup intent

[azure sinew]

That was working for you before? DId you change something that lead to this not working?

[wide wigeon]

well, in test mode is working, and we already facing the error in production

[azure sinew]

Did this start recently, or was it working before? When exactly in the flow does this occur?

[wide wigeon]

the fact is that the code was on production some time ago (~1mo) but know we are recieving incidents from the customers

we verified this on beta (test mode) and we saw that it was working as expected

the code in prod and beta is the same

[azure sinew]

When exactly in the flow does this occur?
Repeating this question and clarifying: where in your integration steps does this happen, exactly?

[wide wigeon]

this happens, in our checkout, when the customers selects pay with bank account, then we open an iframe with the stripe bank account form, using Stripe Payment Elements

[fluid basin]

hi there, taking over this thread, give me a minute to catch up

based on our internal logs, it looks like you may need to activate Financial Connections in production. You can submit your registration to do so here https://dashboard.stripe.com/financial-connections/application

[wide wigeon]

how can I check that it is not activated?

here?

[fluid basin]

yes, you should be able to do it through there. if you're unable to you will have to reach out to Stripe Support here https://support.stripe.com/?contact=true

[wide wigeon]

with the first option should be enought, right?

[fluid basin]

we don't know much about dashboard in this channel, so I can't answer that

[wide wigeon]

ok