elkhayyat_code | Stripe Developers | Page 1

fathom knollBOT Sep 2, 2025, 6:04 AM

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random coyote Sep 2, 2025, 6:05 AM

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hi there 👋 give me a moment to take a look

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Could you share with me the API request ID that returned that error message?

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it should looks like this req_xxxxxxx

distant fog Sep 2, 2025, 6:10 AM

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I will need to reach out one of the customers to be able to reprodue it

random coyote Sep 2, 2025, 6:10 AM

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I see, othwerwise you should also provide me your Stripe account ID so that I can take a better look at your integration. You can find your account id by logging in to https://dashboard.stripe.com/settings/account . It'll have the prefix acct_

distant fog Sep 2, 2025, 6:10 AM

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acct_1R6XkvGCSp0OEgPL

random coyote Sep 2, 2025, 6:11 AM

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thanks, give me awhile to check

distant fog Sep 2, 2025, 6:12 AM

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take your time

random coyote Sep 2, 2025, 6:13 AM

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could you share with me the connected account ID as well?

distant fog Sep 2, 2025, 6:14 AM

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sorry, the payment method should be added to the main account not connected account,
connected accounts are meant for payouts only,

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Current Flow:

Customer Creation: A Stripe Customer is created under ezPayments' main account
SetupIntent: Created for the customer with us_bank_account payment method type
Financial Connections: User authenticically connects their bank account
Payment Method: Bank account becomes a payment method attached to the customer
Account Storage: Stored in the Account model as US_BANK_ACCOUNT type

Key Evidence from Code:

  # In stripe_service.py - creates under main account
  setup_intent = stripe.SetupIntent.create(
      customer=customer_id,  # Customer under ezPayments account
      payment_method_types=["us_bank_account"],
      # ...
      api_key=settings.STRIPE_SECRET_KEY,  # Main account API key
  )

  # In ach_service.py - stored as payment method
  account = Account.objects.create(
      tenant=tenant,
      account_type=Account.AccountTypeChoices.US_BANK_ACCOUNT,
      stripe_payment_method_id=payment_method_id,  # Payment method, not connected account
      # ...
  )

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i have the url that the customer redirected to after linking the bank account

random coyote Sep 2, 2025, 6:16 AM

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Okay I took a look at your Stripe account's api logs but I don't see the same error message: https://dashboard.stripe.com/acct_1R6XkvGCSp0OEgPL/workbench/logs?direction[0]=self&direction[1]=connect_in&method[0]=post&source[api]=true&source[dashboard]=true&success=false&filtered=true&selected=req_7S89OaTeX2yZa5

When was the last time this error message returned?

distant fog Sep 2, 2025, 6:17 AM

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https://connections-auth.stripe.com/wells-fargo/complete?state=bcsess_xxxxxxxxxxx&code=xxxxxxxx

https://connections-auth.stripe.com/chase/complete?code=xxxxxxx&state=xxxxxx

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last trial was 26th Aug, around 16:00 UTC

random coyote Sep 2, 2025, 6:20 AM

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Are you using webview?

distant fog Sep 2, 2025, 6:21 AM

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"No, we are not using webviews. Our implementation uses:

Web browser-based integration with Stripe Elements/JavaScript SDK
Standard redirect flow after Financial Connections completion
Server-side processing of setup intents via webhook and redirect handlers
Desktop and mobile web browsers (not native app webviews)"

random coyote Sep 2, 2025, 6:23 AM

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Okay, are you able to trigger this error and share a video recording of when in the bank connection flow that error message return? I believe "The auth session is in an invalid state for this action" is an error message shown on the page, right?

distant fog Sep 2, 2025, 6:23 AM

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yes on the page with this url:

https://connections-auth.stripe.com/chase/complete?code=xxxxxxx&state=xxxxxx

random coyote Sep 2, 2025, 6:23 AM

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https://connections-auth.stripe.com/chase/complete?code=xxxxxxx&state=xxxxxx does not work for me

distant fog Sep 2, 2025, 6:23 AM

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is it safe to share the code and state?

random coyote Sep 2, 2025, 6:23 AM

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so I will need to be able to see when the error message actually returns

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what do you mean by state?

distant fog Sep 2, 2025, 6:24 AM

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those are url query paramters in the url

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this is a screenshot of the error the customer sent while opening a ticket

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she tested both wells frago and chase banks, both returned the same error

random coyote Sep 2, 2025, 6:26 AM

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thank you, let me check

distant fog Sep 2, 2025, 6:30 AM

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on sandbox [test mode]
it returns success, your account was connected
but on production customers faces the issue above

random coyote Sep 2, 2025, 6:33 AM

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would it be possible for you to share a video on a live bank connection because it looks like there are two auth windows in live mode

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and the second auth window is the one throwing the error

distant fog Sep 2, 2025, 6:34 AM

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ok, i asked the customer to record a video, i can expect it in 12 to 16 hours due to different time zones.
will share it once i got it.

random coyote Sep 2, 2025, 6:34 AM

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I understand there may be sensitive details in the video. If you don't mind, we can work async over email

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it will give you time to redact sensitive information in the video too as this is a public channel

distant fog Sep 2, 2025, 6:35 AM

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ok, please

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