#thomasmol_unexpected
jovial schoonerBOT
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teal fox
as you can see credit grant expiry date is 28 october
but there was an transaction on nov 28
i did not change/update the expiration date or amount after creating this credit grant
restive pollen
Can you share the invoice Id on which there was the credit grant applied on the 28th of Nov?
teal fox
in_1S1O76QpX766vDR143GaFerv
restive pollen
In the meantime, the credit grant can be applied if:
The invoice’s period_end occurs before the credit grant’s expires_at time, if set.
https://docs.stripe.com/billing/subscriptions/usage-based/billing-credits#credit-grant-eligibility:~:text=The invoice’s period,time%2C if set.
restive pollen
in_1S1O76QpX766vDR143GaFerv
thanks, checking...
teal fox
In the meantime, the credit grant can be applied if:
> The invoice’s period_end ...
yes but in this case the period_end was definitely after the expires_at time of the credit grant
maybe just a weird issue with the simulation time ?
restive pollen
Yes agreed, that invoice's period_end is at 2025-11-28 13:13:00 UTC
And does this happen in live mode ?
Maybe this is some restriction with test clocks, let me check further...
teal fox
i am not sure actually
i can't find a similar case in live mode, but we haven't had this integration live for long enough to properly test it
restive pollen
I see, let me check further...
restive pollen
Ok so there were two credit grants applied to that invoice:
- credgr_test_61TAll5n9CqMj65Gm41QpX766vDR1TIW expires on Oct 28th
- credgr_test_61TAltcqtT4MW3l7c41QpX766vDR16mW expires on Nov 28th
Still not sure why the credit grant credgr_test_61TAll5n9CqMj65Gm41QpX766vDR1TIW was applied actually to the invoice in_1S1O76QpX766vDR143GaFerv
teal fox
yea it should have been just one of them
restive pollen
Ok, this issue will require an in-depth investigation from our team in order to figure out the root cause. Can we ask that you write in to us via the DM link you'll receive shortly, providing as much detail and context as possible.
jovial schoonerBOT
Hello @teal fox, we have sent you a direct message, please check it at https://discord.com/channels/@me/1410948363922178078
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teal fox
alright i'll do that!
restive pollen
We've got your support case, we'll keep you updated. Thanks