#chlo_error

1 messages · Page 1 of 1 (latest)

fleet perchBOT
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amber drift
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hi! taking a look now

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what version of stripe.js are you using?

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also any chance you have noticed any patterns on who is seeing this? anything in terms of:

  1. browser
  2. location
  3. overall rates of errors
eager crow
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Hello !
I have version 7.1.0 of stripe.js
Unfortunately I see no pattern. I have the issue on Windows, iOS, Android, using Chrome and Safari...

At first, I thought it was only clients losing internet, but as the rest of the page loads, it seems a bit weird
Unfortunately, I could only reproduce it by throttlingthe network from 3G to no internet

fleet perchBOT
eager crow
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here are the stats I get from Sentry if it can help !

image.png
edgy oracle
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Hi 👋

I'm stepping in as my colleague has to go soon

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Okay can you reproduce the errors yourself?

eager crow
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Only when cuting the network while the page is loading

edgy oracle
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Do you have a publicly acessible test mode front-end where I can validate this?

eager crow
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could it be very quick internet loss that the clients are having but with no retry it does not reload with the rest of the page ?

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Yes is the prod version ok ?

edgy oracle
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For the embedded Checkout session we don't have a retry mechanism but TBH I've never heard of a momemtary outage causing this kind of issue

eager crow
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you will end up on the checkout page with the embedded checkout !

edgy oracle
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Yep I see it

eager crow
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Could it be an implementation error from my side ? Did anyone else in the world had similar issues ? 😆

edgy oracle
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The page still loads even when I throttle my network to 3G

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Let me see if we have some events you can respond to in Stripe.js

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Quick question, when it comes to initializing Checkout, are you using the static clientSecret parameter or the fetchClientSecret method parameter?

eager crow
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static clientSecret that is in our URL

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when you click "go guest" I create the stripe checkout session and redirect to /checkout with the client id in URL

edgy oracle
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Got it. Unfortunately I'm still not able to reproduce any load errors.

eager crow
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honestly our clients are not the best at reporting issues so I do not know how this happened exactly, as I did not succeed to reproduce it
But do you have a suggestion on how I can handle this (instead of preventing it) ?

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I could display a "retry" button or something like that
Is there any best practice?

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I could only reproduce when cutting off the internet (= throttling from 3G to offline) while the page was loading

edgy oracle
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Do you have dev environment where you can test this out?

eager crow
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I have the error almost every day, 1 to 6 times
This is not a lot but still I would like to offer a better experience to those clients to avoid losing them

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yes we do have a dev environment

edgy oracle
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I think you should be able to add an a listener to the 'change' event we describe here

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I would start there and see if we emit a change event when this fails to load that you can react to

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As a back-stop, I think a Refresh button that just tries to re-init the Checkout session on the page using the secret would be a smart next step

eager crow
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Ok thanks I will look at this doc !