#pablo-araujo_error
visual brookBOT
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lean lava
This is an example of the error
rugged cloud
👋 happy to help
would you mind sharing the PaymentIntent ID for that example (or any that is showing the same type of error)?
lean lava
at this point of the customer journey we don't have yet the PaymentIntent
do you want another example with other bank?
rugged cloud
you're using the deferred flow?
lean lava
We are using the ConfirmationToken
lean lava
to later create a SetupIntent
rugged cloud
ok perfect
I need your account ID in order to look at our logs and see if I can pinpoint this
lean lava
acct_1Eq0pTLInokrDjWM
rugged cloud
do you happen to know when these errors occurred?
a rough time range would be great
lean lava
Yesterday afternoon UTC
between ~2pm and 3pm UTC
we were doing tests in that time window and we got the error
rugged cloud
ok thanks I will look into this
rugged cloud
it's taking me more time to dig into this then expected
the best course of action here is for us to investigate this asynchronously if you don't mind
you'll receive a DM with a link that would let you create a case directly with my team and once we have a response we'll get back to you asap.
does that work for you?
visual brookBOT
Hello @lean lava, we have sent you a direct message, please check it at https://discord.com/channels/@me/1410547534241464352
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
rugged cloud
please let me know when you do create the ticket
lean lava
hmmm, the link redirects me to the Stripe support page, how do I create the ticket? I don't see any link or button for that
rugged cloud
are you logged in to your account?
lean lava
yes
rugged cloud
yes you are, I can see that you have the Dashboard Link
did you follow the link without doing anything specific afterwards?
lean lava
I just clicked the link
rugged cloud
ok
for some reason it's not working as expected
don't worry we'll create the ticket for you and we will get back to you shortly
I need to close discord for now
lean lava
ok