#weboar_connect-account-balances
tranquil condorBOT
đź‘‹ Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
đź”— This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1410365900942479425
đź“ť Have more to share? Add more details, code, screenshots, videos, etc. below.
faint elk
hello! looking into this now
tranquil condorBOT
edgy sorrel
One way is to deduct the refund fee from the next transfer to the connected account to recover the amount.
honest magnet
Well. Yes, but we have a business with lot of seasonality. So we can have months where the acconts don't recieve new payments.
And is not about the fee. Is about the full refund amount.
If a uaser requests a 500 refund, we need to fetch 485 from the connected account and they have no funds neither on the connected account nor on the bank. On those cases, there will be a problem we want to avoid. Where do the 485 will come from?
We were thinking about "top up" the connected account?
or issues a manual debit to the bank account?
edgy sorrel
It's possible to charge to the connected account: https://docs.stripe.com/connect/account-debits?dashboard-or-api=api#charging-a-connected-account
However, if the same bank account doesn't have sufficient funds, the refund won't be able to recover as well
honest magnet
Exactly... What if they don't have any stripe balance?
edgy sorrel
For separate charges and transfers, the loss liability will be on the platform. Stripe can only perform the best effort to recover the funds via the balance or debiting the bank account.
There is a private feature to maintain a minimum balance on the connected account: https://docs.stripe.com/payouts/minimum-balances-for-automatic-payouts#minimum-balances-platforms. If you're interested, I'd recommend signing up in the link to check whether your account is eligible. Alternatively, your platform has to find a way to maintain a minimum funds for the connected account outside of Stripe, such as a deposit
edgy sorrel
Private preview means that this is in beta and is not generally available
You can find more information about "private preview" here: https://docs.stripe.com/release-phases
honest magnet
Thanks!
For issueing a debit on the bank account and load balance on the connected bank account, (the reverse of a payout) we would use a top-up?
edgy sorrel
Platform can't initiate the top up on behalf of the connected accounts.
The only way is to use account debit: https://docs.stripe.com/connect/account-debits?dashboard-or-api=api#charging-a-connected-account
I'd recommend checking the accounting for negative balances: https://docs.stripe.com/connect/account-balances#accounting-for-negative-balances
If a connected account balance is negative, Stripe debits their external account on file up to the maximum number of attempts allowed. If all attempts fail, Stripe pauses payouts to and debits from the external account until the external account on file is updated.
While an account’s balance is negative, you can’t send payouts to the account’s bank or debit card on their behalf. Stripe will resume sending payouts to the connected account when the account’s Stripe balance becomes positive.
You can also enable automatically debiting from connected accounts
tranquil condorBOT