#zignd_api

1 messages ¡ Page 1 of 1 (latest)

jolly pecanBOT
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hollow thunder
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This is the banner that is showing up for one of the customers that reported the issue. It's ID acct_1Qee752LlHiskkTi

image.png
jolly pecanBOT
upper shell
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hey there

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i assume you're referring to the "account has been removed from platform" banner, yes?

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Can you share an example account where you see this?

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I have an idea about why this is happening but want to confirm the theory

hollow thunder
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exactly, it's that banner there. the customer that reported the banner has this ID acct_1Qee752LlHiskkTi

upper shell
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Hmm that account is still connected to your platform, so the "has been removed from" doesn't align here

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I see that it was connected at the end of July, does that align with your expectations?

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I don't see any disconnections from your platform for that account

upper shell
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For context, this banner should show if you disconnected from the account (perhaps unintentionally), or the account disconnected from their settings. But that does not seem to be the case here. If you have other examples we can take a look.