aquahealer_api | Stripe Developers | Page 1

void otterBOT Aug 26, 2025, 3:56 PM

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mellow forge Aug 26, 2025, 3:59 PM

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To test your integration, I'd recommend creating a Sandbox. You can find the steps of creating a Sandbox here: https://docs.stripe.com/sandboxes/dashboard/manage

Manage sandboxes

Manage and organize your sandboxes in the Dashboard.

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Sandbox or test mode account should be accessible in the account switcher at the top left corner of your Dashboard

winter flicker Aug 26, 2025, 4:20 PM

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We'll give it a try but is there any way you could possibly answer our question regarding our Demodata account? It seems to have vanished

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Also it seems that 7 of our customers connected accounts are "restricted"....how do you unrestrict an account? I'm thinking one of those must be the demodata account although it's only name is letters and numbers

mellow forge Aug 26, 2025, 4:23 PM

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Is your test account a Standalone or connected account? If it's Standalone account, it can be found at the top left corner of the account switcher in the Dashboard. If it's a connected account, it can be found in the test mode or Sandbox account > navigate to "Connect" to find the connected account

winter flicker Aug 26, 2025, 4:23 PM

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it was a connected account

mellow forge Aug 26, 2025, 4:23 PM

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Do you have the account ID? We can only look for the account by ID, but not by name

winter flicker Aug 26, 2025, 4:23 PM

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I don't think we have a stand alone account

mellow forge Aug 26, 2025, 4:24 PM

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Also it seems that 7 of our customers connected accounts are "restricted"
Could you share the account ID?

winter flicker Aug 26, 2025, 4:25 PM

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I only access the Dashboard a few times a year so I'm looking for the ACcountID

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acct_19pticJUS6v8XR4d

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We are Coral Springs Software, the Account name is our software name Quikchek

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If you can see in there. Nauman (the last connected account in the list) is our developer. He was using his personal account for dev a few months ago but we haven't done anything for a while so I guess they restricted his account too. So we're having a hard time testing anything right now. Can he get his account unrestricted? He created that account a few months ago when we couldn't find the demodata account

mellow forge Aug 26, 2025, 4:29 PM

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Did you click "Test mode" to access the test mode account?

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You will be on live mode by default in the Dashboard

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To access test mode, you'd need to navigate to "Test mode"

winter flicker Aug 26, 2025, 4:29 PM

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I turned that on about 30 mins ago but didn't know what to do so i turned it back off

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And River thanks so much for chatting and for the assist

mellow forge Aug 26, 2025, 4:30 PM

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Sorry, I don't really get your issue now. If you are in "test mode", this means that you're accessing test account on acct_19pticJUS6v8XR4d

winter flicker Aug 26, 2025, 4:31 PM

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Is test account the same as Sandbox?

mellow forge Aug 26, 2025, 4:32 PM

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Sandbox is the new form of test account. "Test mode" is a legacy test account.

winter flicker Aug 26, 2025, 4:32 PM

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We're just trying to use one account, any account to test our mobile app. But the creds we currently have are being rejected when we try a transaction in the mobile app. Looking at the accounts, we were using Naumans at the bottom of the list for testing but his account has since be restricted so we can no longer use his account creds.

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acct_19pticJUS6v8XR4d this is our ACcountID as mentioned earlier, does this master account have an apikey and login that we can use for testing or do we need to create a connected account like Nauman did when signing up for a personal account and he linked it to our acct_19pticJUS6v8XR4d account

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I'm sorry but like I said I only come in here once a year to look up something or when we do an update. Stripe is a pretty complicated interface. But I'm trying as best I can

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If I click the Account name at the top Quikchek...I see Sandbox as an option.....but that won't put all of our clients connected accounts into a sandbox will it?

mellow forge Aug 26, 2025, 4:36 PM

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acct_19pticJUS6v8XR4d is both live and test mode.

If you can see in there. Nauman (the last connected account in the list) is our developer. He was using his personal account for dev a few months ago but we haven't done anything for a while so I guess they restricted his account too. So we're having a hard time testing anything right now. Can he get his account unrestricted?
This account acct_1BfuXnExHq37fVc4 belongs to Nauman is connected in live mode.

Do you plan to test your integration in test or live mode?

winter flicker Aug 26, 2025, 4:36 PM

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Test only using test cards

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the update is currently linked to our STaging data...not live data

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regarding NAumans account, it says his account is "restricted"

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I see a message that says HE must provide info to Stripe to turn it back on ?

mellow forge Aug 26, 2025, 4:39 PM

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First of all, Nauman is connected in live mode, but not in test mode. To test integration in test mode, I'd recommend:

Create a Sandbox account: https://docs.stripe.com/sandboxes/dashboard/manage
Create a new connected account
Test your integration against the new connected account

Manage sandboxes

Manage and organize your sandboxes in the Dashboard.

winter flicker Aug 26, 2025, 4:39 PM

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I know he was annoyed that day when we couldnt find the Demodata account so that's why he created his own personal account to get back to coding as quickly as possible

mellow forge Aug 26, 2025, 4:39 PM

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Regarding "restricted" status, the connected account must complete onboarding to get the full access

winter flicker Aug 26, 2025, 4:39 PM

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ok on Restricted

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Thanks again River...sending Nauman what you said above. Thanks so much sir

mellow forge Aug 26, 2025, 4:42 PM

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I'd recommend checking this https://docs.stripe.com/connect/design-an-integration on how to create and complete onboarding of a connected account

Connect integration guide

Learn about configuration options for Connect integrations.

winter flicker Aug 26, 2025, 4:43 PM

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Okay will do. If I did it once or month or so I'd remember all of this but it's so far between

winter flicker Aug 26, 2025, 5:08 PM

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One last chat River! Is there a pool of Stripe experts that you can hire for $60-100hr or something to assist with small issues like we're having? I know it would take less than an hour to add a connected account and plug the creds into our staging site to test our mobile app. Do you work freelance or anything?

mellow forge Aug 26, 2025, 5:10 PM

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I'm afraid we don't provide any freelancing service here. You can reach out to us in this Discord channel or Stripe Support for integration related questions. You can also find Stripe's partners in https://stripe.partners/

Partner Directory | Stripe Partner Ecosystem

Explore the directory to find a partner to quickly deliver the Stripe experience you need for your business.

void otterBOT Aug 26, 2025, 5:16 PM

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half snow Aug 26, 2025, 5:19 PM

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hello! fyi i'm taking over this thread, let me know if you need anything else 🙂

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