santhosh-kumar-r_api

[karmic canyon]

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[golden knot]

• We are using this package '@stripe/stripe-terminal-react-native';
• We confirmed that there is no backend issue from our side; Our server is working fine

[pulsar hare]

hello 👋 give me some time to catch up

[golden knot]

Sure

[pulsar hare]

feel free to provide more context if there is!

[golden knot]

• This is happening in most of our device;

Issue Cabinet;
We logged for all stages in the sdk; it is not creating the payment intent
https://drive.google.com/file/d/1kGx804slfOhjGQ_3Fi2S4eeCfSvIO_9Y/view

[pulsar hare]

Is there a specific error that's preventing PaymentIntent from getting created? I also do not have access to the google drive you shared.

Could you share with me the an impacted reader's serial number to use as an example?

[golden knot]

sry for that; use this link
https://drive.google.com/file/d/1FZuF5zWtpOOHu_fef56AUKSte8qvpzoo/view?usp=drive_link

[golden knot]

i think it is a issue in SDK

[golden knot]

We are using this method;
const {createPaymentIntent, collectPaymentMethod} = useStripeTerminal(terminalConfig);

This function "createPaymentIntent" is not resolved

[pulsar hare]

I can't verify without looking into the reader's log. Do you have the serial number of an impacted reader for us to use as an example?

[golden knot]

sure; let me check

my client is offline now;
but i have the another reader serial number where we got this error on last thrusaday (4-5 days before)

will that help ?

[pulsar hare]

Yup that would work

[golden knot]

WPC323225003514

Info:
it is in production

Please make sure our debugging wont affect the production environment

[pulsar hare]

It won't. We are just looking into the reader's logs

Would you be able to specify the date where this error occured?

[golden knot]

last thrusday

sorry for the delay

[pulsar hare]

no worries, so its 21 August then. I'll need some time to look into this with my team, appreciate your patience in the meantime

[hollow mist]

Hi @golden knot I'm also an engineer from Stripe. Was the the reader connected when you call createPaymentIntent ?

[golden knot]

i think so

[golden knot]

We can check here

[hollow mist]

I don't see any debug information in the video incidating that the reader was still connected

[golden knot]

ok. you mean to check the status from SDK ?

connectedReader attribute ?

[hollow mist]

Also I noticed that the Bluetooth icon was blinking in the video, it seemed to me that the reader wasn't connected to your mobile device.

[golden knot]

we are using USB to connect;

will POS disconnect after long time of activity ?

from SDk

we observed this issue only after long time of activity; when we restarted, it is working

[golden knot]

ok; Let me check with client

[golden knot]

if yes , what is the max time ?
can nt i keep the POS connected to our sdk without any disconnects ?
if it is disconnects how do we know, any guidance or docs reference will be much appreciated

[hollow mist]

Hi @golden knot the wise pad 3 will switch off after 5 mins https://docs.stripe.com/terminal/payments/setup-reader/bbpos-wisepad3#power However, watching the video, the device was powered on.

I'd also recommend adding some code in your app to ensure the reader is connected before calling createPaymentIntent

[golden knot]

ok. i asked client but they said that bluetooth icon is also flahsing on working device too

[hollow mist]

Is the USB cable always connected to the android device?

[distant quiver]

can nt i keep the POS connected to our sdk without any disconnects ?
Hey! Taking over for my colleague. You can configure the SDK to reconnect automatically, when it disconnects by setting autoReconnectOnUnexpectedDisconnect to true on the ConnectUsbReaderParams.
https://docs.stripe.com/terminal/payments/connect-reader?terminal-sdk-platform=react-native&reader-type=usb#handle-disconnects:~:text=Set autoReconnectOnUnexpectedDisconnect to true on the ConnectUsbReaderParams.

if it is disconnects how do we know, any guidance or docs reference will be much appreciated
Yes, there is a Callback called onDidDisconnect that notifies your App whenever the Reader got disconnected
https://docs.stripe.com/terminal/payments/connect-reader?terminal-sdk-platform=react-native&reader-type=usb#handle-disconnects:~:text=UserCallbacks includes onDidDisconnect that provides your application with the DisconnectReason to help identify why the reader disconnected.