brandon_error | Stripe Developers | Page 1

ionic furnaceBOT Aug 25, 2025, 7:28 PM

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viral crane Aug 25, 2025, 7:30 PM

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Event: setup_intent.setup_failed

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I have the event IDS which I can provide through private message

fiery flax Aug 25, 2025, 7:31 PM

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hello, sharing the request ID or Event ID is fine here, please paste that here (the request ID preferrably)

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@viral crane ^

viral crane Aug 25, 2025, 7:33 PM

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evt_1S061QDEfHDcLx5j77rn9EKg

fiery flax Aug 25, 2025, 7:37 PM

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ah you didn't say this is for a Checkout Session which is starting a Subscription (likely with a trial), right?

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ah also, this is live mode???

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I thought this was test mode testing

viral crane Aug 25, 2025, 7:38 PM

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This is live mode

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I want to start a subscription. Yes.

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Is it through Checkout session?

fiery flax Aug 25, 2025, 7:38 PM

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Is it through Checkout session?
I'm asking you

viral crane Aug 25, 2025, 7:39 PM

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That is what I am using. Yes.

fiery flax Aug 25, 2025, 7:39 PM

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did you not build the integration?

viral crane Aug 25, 2025, 7:39 PM

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I am wondering if I miss a configuration or something else

fiery flax Aug 25, 2025, 7:40 PM

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with live mode declines, there's nothing for me to say - that's really up to the banks if they authorize or decline. But really, tell me this - why are you testing in live mode? like what are you trying to do?

viral crane Aug 25, 2025, 7:41 PM

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I have asked the bank and they told me they do not see any transactions

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I am trying to add a subscription through a coupon code using checkout.

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Did my account get flagged?

fiery flax Aug 25, 2025, 7:43 PM

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Did my account get flagged?
I don't have visibility into that

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you've tried in test mode using test cards, right? that works?

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for live mode, my suggestion would just be "use a different card". There's nothing off that I see, just a card decline

viral crane Aug 25, 2025, 7:43 PM

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I used different cards and they all failed.

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I saw in another thread there is a possibility of being flagged.

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Can a ticket be sent to check on that?

fiery flax Aug 25, 2025, 7:48 PM

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you'll have to write into support https://support.stripe.com/contact for whether there's anything else

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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but from the visibility I have, your integration is OK and that's what I can advise on

viral crane Aug 25, 2025, 7:49 PM

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Checkout allows for subscriptions?

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The subscription is found under payment links

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Is that where the subscription is made?

fiery flax Aug 25, 2025, 7:50 PM

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what did you implement, Payment Links? Or Checkout Sessions?

viral crane Aug 25, 2025, 7:50 PM

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I am implementing checkout sessions

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but on the stripe website, I used payment link to get the price_id

fiery flax Aug 25, 2025, 7:51 PM

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yes so I didn't understand your question

You said you implemented Checkout Sessions for Subscriptions

but you also asked:

Checkout allows for subscriptions?
😅

viral crane Aug 25, 2025, 7:51 PM

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Yes, I would like to know which flow is which

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If I am using checkout sessions, can I use a price_id from payment links or is there another category I am missing

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I am attaching an image. As a stand-alone, this worked.

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Using the buy.stripe link. I was able to process payments.

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Now I am switching to checkout sessions and using the price_id for the basic_automation, as found in the image.

fiery flax Aug 25, 2025, 7:59 PM

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If I am using checkout sessions, can I use a price_id from payment links or is there another category I am missing
yes you can. The Prices work with multiple objects, Payment Links, Subs, Checkout, etc.

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Using the buy.stripe link. I was able to process payments.
ah that's good

viral crane Aug 25, 2025, 8:03 PM

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Any other ideas to help debug the issue?

fiery flax Aug 25, 2025, 8:10 PM

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there's no debugging for live mode, that's all just live and comes right from the bank

viral crane Aug 25, 2025, 8:10 PM

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test mode allows for more information to be seen? Is there a difference in logging?

fiery flax Aug 25, 2025, 8:11 PM

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no, test mode doesn't have more info, just that test mode has hardcoded cards that work and ones that don't . so easier to understand any integration issues

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really, I can't help beyond this here

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you have a card, you used it on a real charge, it failed

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I don't have any more info on "why"

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so you'd have to use different cards or talk to support

viral crane Aug 25, 2025, 8:12 PM

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Okay. For test mode. What other cards is available and working?

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I have used 42424242

fiery flax Aug 25, 2025, 8:20 PM

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to take a step back

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your integration is fine

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it clearly works in test mode

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and it worked in live mode

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now some cards are not working

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I don't have an answer for that sorry

viral crane Aug 25, 2025, 8:21 PM

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okay, alright, thanks for your time.

#brandon_error