#ninjamasta_api
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boreal jacinth
Users are reporting that the website just sits and spins and then they later get notified of two charges. It is unclear if they are entering their payment information multiple times, but the checkout sessions seem to be about 5 minutes apart.
Any ideas what could be causing this? Here are the checkout sessions for the latest occurrence of this issue. In this case the user was charged 3 times for a single order.
1:37 PM MST cs_live_b1ij3ouCTC6Qws4RPmfERyEw41VE7nhbRD2G800YtLYpTdMeLoiacIsP6F
1:43 PM MST cs_live_b1KhM0uQlxIkmtVs6BVuLrMAvEUTezJsYSZUj48vvaXEFxdRa4nqdttsfL
1:54 PM MST cs_live_b1MFedkvBUgNnvrfFVAPfCdlLRHCqiwkcD8RnWfRFAnVLpKUPpTWZ2C91l
smoky hamletBOT
quartz scaffold
Hi! Thank you for waiting! Looking into your query now.
Can I check how a user gets redirected to a checkout session? Are they clicking on a 'Pay Now' sort of button to get there? Because if there are 3 different checkout sessions being created, it's likely that they have clicked on that specific button 3 times.
boreal jacinth
Yeah there is a checkout button on our page, which creates the session and then redirects the user to stripe checkout.
So yes, I would probobably guess the same thing. The wierd thing is, we are not seeing the success_url loaded. So for some reason the browser doesn't redirect after a successful stripe checkout.
quartz scaffold
Do you have a test website that generates the checkout session and is able to replicate the same issue?
boreal jacinth
Haven't been able to reproduce the issue. It occurs randomly over a 100 or so orders a day.
I have just tried loading the success_url manually and injecting the checkout session myself and there does appear to be a problem with the page loading with the above example....So I guess the problem is probably on our end somewhere.
The &gad_source=1 url parameter in the success_url seems to be the culprit.