#chikouni_error
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glossy loom
According to the Stripe documentation, Mexico (MXN) supports Stripe Tax and transactions with automatic_tax=true. However, when I attempt to create a payment intent or process a sale with automatic_tax=true for a Custom account based in Mexico, the request fails with an error stating that the transaction cannot be completed.
Additionally:
In the Stripe Dashboard, for this Custom account in Mexico, there is no way to configure tax settings (such as enabling tax collection or managing tax registrations).
This seems inconsistent with the documentation, which states that Stripe Tax is supported for MXN.
hardy flax
Hi, we coment here: https://docs.stripe.com/tax/supported-countries/latin-america-and-caribbean/mexico 'In Mexico, Stripe only supports collecting VAT for digital services. In Stripe, these are referred to as “digital products.” To collect this tax on Stripe, you must be a remote seller without a physical presence in the country.'
With Custom, you do not have access to a full Dashboard like you see on your Platform account. You instead, need to use the API: https://docs.stripe.com/tax/settings-api#updating-settings and https://docs.stripe.com/tax/registrations-api#adding-registration
Can you confirm that you're using a digital product and you've registered the tax above?
glossy loom
I check
"message":
"Stripe Tax n'est pas pris en charge dans votre pays à l'heure actuelle. Veuillez nous contacter à l'adresse stripe-tax-support@stripe.com pour nous signaler votre intérêt ou collecter des taxes sur un marché pris en charge.",
There is a bug
hardy flax
Please reach out to stripe-tax-support@stripe.com as a next step
glossy loom
...
hardy flax
Did you reach out already?