harshil-ahir_unexpected

[woeful rose]

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[livid cove]

hi there!

can you share the Subscription ID (sub_xxx) with this issue?

[warped trail]

sub_1Ry5oFEO9jafft5PAn19Xw93

[livid cove]

well you can see we attempted the payment, but 3DS was required: https://dashboard.stripe.com/acct_1QNqwUEO9jafft5P/invoices/in_1RySIYEO9jafft5PFkhbz1Yu

you have a lot of settings on this page to manage this scenario: https://dashboard.stripe.com/settings/billing/subscriptions

[warped trail]

can we do something like it will automatically deduce
What changes we have to do so that this type of issue didnt came again

[livid cove]

there's not much you can do. the bank asked for 3DS, so the user has to go though 3DS to complete the payment.

just make sure your dashboard setting are orrectly set, so that Stripe will automatically send emails to the user to complete the 3DS flow.

[warped trail]

is it one time flow??

Also which setting i need to change so that stripe will automatically send user emails

[livid cove]

is it one time flow??
what do you mean?

Also which setting i need to change so that stripe will automatically send user emails
I shared a link and a screenshot above of the relevant settings

[warped trail]

Like the 3DS flow for which stripe sends email
Will it go for every billing date (email) or only one time that user approved it and for every next billing the amount will deduct automatically without user interfrence

Is it any another way that money will deduct automatically without user interfrence ??

[livid cove]

I don't understand your question. it's not Stripe or you who decide if 3DS wil be required. it's the bank. maybe the bank will never ask it, maybe it will ask it just once, maybe it will ask it for every payment.

[warped trail]

so you are saying it will differ ??
But maybe you have idea generally what banks do will it ask for every payment or only one time

[warped trail]

Also

[livid cove]

no, you need to handle 3DS when it's requested.

[warped trail]

..

Generally what banks do ?

[livid cove]

generally 3DS should be asked rarely for recurring payment. but it can still happen.
and for card issed in India (like the one you shared), I think 3DS will be asked for every payment.

[warped trail]

Okay thanks for you support

[warped trail]

i have one query also like in subscription if one payments failed ,will subscription will stop automatically