wullvie_api | Stripe Developers | Page 1

visual currentBOT Aug 20, 2025, 10:09 PM

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keen spindle Aug 20, 2025, 10:09 PM

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Sorry - update to my OP >>> Why is the email I am using ... not receiving the receipt email upon successful payment?

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I see the receipt_email populated but I'm not getting any emails after a successful payment at all. I tried once using Apple Pay and another time manually entering payment information / email. Same result - no email 🤷

visual currentBOT Aug 20, 2025, 10:18 PM

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sinful wraith Aug 20, 2025, 10:22 PM

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Is this in test mode?

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If so, you'll only get emails if it's an email address associated with access to the stripe account. IE one of the users who have access to your dashboard.

keen spindle Aug 20, 2025, 10:25 PM

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oh lol ok

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yeah it's test mode

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so there's no way to test outside live mode the receipt emailing / what it will look like?

sinful wraith Aug 20, 2025, 10:25 PM

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It's so you can use random test emails and not worry about it sending out email spam to someone out in the real world who may actually have that email address 🙂

keen spindle Aug 20, 2025, 10:25 PM

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lol gotcha

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ok I'll just test with mine

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that was easy

sinful wraith Aug 20, 2025, 10:26 PM

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So you can create a customer using your real email address ( the one you login to the dashboard with) to see what those email receipts look like

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Glad we could help!

keen spindle Aug 20, 2025, 10:36 PM

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so i still never got the receipt even after using my admin email. I just tried it again: here's the session ID: cs_test_b1XTzTf93hRZ7ReSnf2zbexqMDHY7fbvj0qIZ5IuOHYNF77AWf46daqr8t

muted dawn Aug 20, 2025, 10:37 PM

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👋 Taking over this thread, catching up now

keen spindle Aug 20, 2025, 10:37 PM

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ok np

muted dawn Aug 20, 2025, 10:41 PM

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https://dashboard.stripe.com/acct_1RxsQmPxK7lbqnb0/test/payments/pi_3RyKYMPxK7lbqnb00FSkOETU > The "Receipt history" showed that the email has been sent

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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Our side also showed that the email has been delivered

keen spindle Aug 20, 2025, 10:42 PM

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i manually sent it in the dashboard myself

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Here I'll complete another checkout for you to see what's going on

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cs_test_b1mCpoERjZFRmCEC6zHd3kojdULEO9xGqxBhyhMnVsejFYpTlmjAFvqPj2

muted dawn Aug 20, 2025, 10:53 PM

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Thanks for sharing! Upon checking, the setting on your account looks correct to me. The email address was also set to the admin's. Can I suggest you writing to Support https://support.stripe.com/contact, so that they can check why the email wasn't sent in the scenario like this?

keen spindle Aug 20, 2025, 10:58 PM

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I messaged them. hopefully they can figure out what's happening?

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