#rian_unexpected
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dawn kestrel
Proration items aren't discountable: https://docs.stripe.com/billing/subscriptions/prorations#prorations-and-discounts
hollow osprey
Proration items aren't discountable: https://docs.stripe.com/billing/subscriptio...
i dont really fully understand the wording here
Any discounts previously applied to the subscription and affecting the amount of the proration are reflected in the proration invoice item’s amount.
doesnt that imply that invoice item prorations can be disacountable? as it can affect the amount of the proration
otherwise like, users can just upgrade for free? if they have a discount
and if they have a multi month coupon we would still like for them to keep it if they upgrade, but instead it prorates and gives them greater than what they paid then discounts the upgrade anyways
dawn kestrel
Hi sorry juggling multiple threads
I think I misunderstood what you were saying initially
If the subscription already had a discount applied (as in the case of your example), then the resulting proration from a subscription update will have an amount affected by the discount
Looking into the specific example you shared to see what's going on here
dawn kestrel
Ah ok
It's also important to note that prorations are calculated based on what the customer already paid
So this discount was applied after the first invoice was created
So they never actually paid an invoice previously with this discount applied
The scenario would have been different if the subscription was created with this discount
And the first invoice had the discount applied
hollow osprey
ah! I see, that makes sense
I feel like that complicates things 😅 since then if I only want the discount to apply after their first month, i'd have to wait until their billing cycle is almost up before applying it rather than when they redeem
dawn kestrel
Hm I don't understand why you'd have to wait
Like in your example the discount should still be applied after the first month
hollow osprey
Basically, my scenario is that there is a retention promotion going on right now, where if a user cancels, we offer a coupon so they can continue using our product, but in the case where they buy 1 month, then attempt to cancel (this is where they are offered a coupon), my preferred scenario is that they would still pay the extra $10 when they upgrade, and have the coupon applied the second month
otherwise they buy 1 month, then cancel for the discount, then get the $10 upgrade for free, then cancel anyways and get churned
dawn kestrel
Ok just to clarify here, is the price upgrade a part of the promotion? Or is the 50% off coupon the promotion and the price upgrade a separate action the user is taking?
hollow osprey
for simplicity ill just call it Product A and B, the 50% is the promotion (actually a 25$ flat rate), and the upgrade to product B is a separate action, but it can keep the promotional discount
but in this user's case, they are using the promotion to get product B's upgrade for free
during their first month when its a coupon that is aimed at retaining them as a user for the second month
dawn kestrel
Ah ok I understand now
So you want the $25 off to be applied to the next invoice not the first one after upgrade
Yeah so you can either schedule an update to apply the coupon
via subscription schedules
or just wait to apply it manually
hollow osprey
i dont believe subscription schedules can be managed via billing portal correct? and id have to migrate subscriptions to subscription schedules for it to work, and if i schedule a job to apply it manually, it wont be reflected in stripe either
i dont believe subscription schedules can be managed via billing portal correct?
if this is true then ill have to consider my options and make some large changes I guess
dawn kestrel
Correct you can't manage that from the billing portal
You want some niche, specific behavior here
And the billing portal is meant to be a very general kinda catch-all thing
For more specific use-cases you'd have to write custom code
hollow osprey
okay got it, thank you very much for your help! I'll work on a path forward from here
dawn kestrel
No problem