#forcewill_api

1 messages ¡ Page 1 of 1 (latest)

autumn ploverBOT
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olive trout
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hello, do give me some time to take a look at this

autumn ploverBOT
lone sundial
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hi! I'm taking over this thread.

lyric snow
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Hmm, the latest invoice (in_1RxYuNIYOry9WQXwPnwdPo2P) was voided here. We're awaiting a paid invoice to transition it back to active:

To reactivate the subscription, have your customer pay the most recent invoice. The subscription status becomes active regardless of whether the payment is done before or after the latest invoice due date.
https://docs.stripe.com/billing/subscriptions/overview#subscription-statuses

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

How subscriptions work

Manage recurring payments and subscription lifecycles.

slim charm
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But that contradicts the documentation I linked too

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Also I just did the same in another subscription

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voided the last invoices that we're not paid

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And the subscription transitioned to paid

lyric snow
lyric snow
slim charm
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This subscription if you go ahead and check the invoices, we just voided the last invoices

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And the subscription went from past_due to active

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Before voiding we did stop automatic collection on those invoices on sub_H7Cg8OECNDHW2e

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The one with the issue we did not stop automatic_collection

lyric snow
slim charm
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I mean before we went to the dashboard and select the option to mark each invoice as void.

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We went to each individual invoice and paused Stripe automatic collection

lyric snow
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Still looking into whether this is expected here

lyric snow
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I think we're going to need to look into this asynchronously with the Billing team. Can I ask you to write in to our team and we'll investigate there via email?