#aza_api
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candid furnace
hi there, you can reach out to https://support.stripe.com/?contact=true to request having your account set to a specific API version
deft torrent
Just to clarify is it possible to update to a specific apiVersion e.g. 2023-10-16?
candid furnace
not on your side, but our support team can set your account to a specific API version if necessary
deft torrent
Ahh yes that would be perfect! Should I reach out via the AI Stripe Assistant?
candid furnace
no, you should click the link that I shared earlier
deft torrent
I click the contact support option on the right and nothing happens where can I request this?
candid furnace
ah my apologies, I forgot that we added that sidebar. you can put in "open a ticket to set api version of account" and it should get you into a flow where you can reach out to support
deft torrent
There isn't an option to open a ticket here?
candid furnace
if you type "I want to open a ticket to set the api version of my account" into the AI Assistant, you should get a Contact An Agent box that will let you file a support ticket
deft torrent
Okay perfect also on the same point for another stripe account I have can I ask for the apiVersion to be reverted from 2025 to 2023-10-16 for the same reasons?
I just want to be sure that this is a possibility from your side
candid furnace
yes, you can file that request as well