#ed_account-balance-negative-limit

1 messages ¡ Page 1 of 1 (latest)

pastel jacinthBOT
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remote anvil
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I am running into an issue where I'm trying to understand how far a stripe account can go negative - I understand that stripe will not help me make any business decisions, but I need to understand Stripe's system in order to build around it.

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And what can I do to help make connected accounts go more negative - would controller.losses.payments = "application" enable the account to go more negative?

solar granite
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Hi there,
There is no hard limit. Stripe does not impose a specific limit on how far an account can go into a negative balance. If your account continues to process payments, the new charges will increase the balance on the account, which can help return the balance to positive. We have other automation to ensure that the account balance returns to zero. For example for negative balance greater than $1,000 that has been outstanding for 10 days, you can expect to receive a series of automated emails at 5-day intervals, as long as the negative balance remains outstanding. If that still fails, we would slowly take other measure. But that is only as far as I know.

Generally speaking, questions about account balances etc. are outside of our wheelhouse since it's not really integration or API related. Stripe support is probably more equipped for these type of questions. You can reach out to them here: https://support.stripe.com/?contact=true

remote anvil
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OK got sorry that I keep on pinging the wrong channel. Thank you I will reach out there @solar granite . I'm surprised there is not specific limit because we run into limits all the time. Even today with req_yKPVhuvJc9gfsB

solar granite
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Yes, that is refund. Those get declined if there are not sufficient funds in the account balance. But again, that is a topic where our support is perfect for.