#ed_connect-business-model
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oblique glacier
The problem is that they refunded more than is in their connected account balance.
What's the best practice here to manage this
Snufkin - this is exactly a best practice question - why am I being redirected to support?
@dire nest
dire nest
Are you coding solutions with the Stripe APIs?
oblique glacier
Yes
dire nest
What the exact API calls you are making that aren't working like you expect?
oblique glacier
But the limitations are fierce. stripe.Refund.create
dire nest
We don't have general "best practice" recommendations
An account cannot refund more than they have
oblique glacier
The recipient of this transfer does not have sufficient funds in their Stripe balance to reverse this amount.
dire nest
You can modify the payout schedule so Connected Accounts keep more money in their stripe balance
oblique glacier
OK sure, but they want to be able to refund in a timely manner.
dire nest
What is the problem with the API calls
oblique glacier
So if we reverse a payout, it takes 2-3 business days and then they can create a refund.
dire nest
This still doesn't sound like a developer question
I can't help with payout reversal timing
You can always tranfser more money from the Platform to a Connected Account
All of this is more "business model" questions that aren't what we focus on in this server
oblique glacier
Hmm @dire nest in my head it completely is: I cannot come up with a way to satisfy the connected accounts' expectations with the existing APIs and I'm looking for guidance on how to achieve this.
Even a higher stripe balance will not solve this problem. At some point, the higher balance runs out, and we need to be able to pull money from their business account.
I'm just seeking advice on what the reasonable standard across implementations is.
There is no way we are the only developers running into this issue - and I'm seeking advice on finding a reasonable architecture.
dire nest
None of this has to do directly with coding API integrations. It's all about the restrictions of moving money.
As such I cannot offer any help and you need to talk to Support
oblique glacier
Can you give me some example questions of what would be "best practices" that I can seek advice on then? To me, this seemed precisely best practices convo
dire nest
Can you give me some example questions of what would be "best practices" that I can seek advice on then?
This is what I said I cannot offer
oblique glacier
So I can improve my own triaging
dire nest
Which is why you are in the wrong place and should reach out to Support