felix_error

[edgy oak]

👋 Welcome to your new thread!

⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.

⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.

🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1405558614025834506

📝 Have more to share? Add more details, code, screenshots, videos, etc. below.

[granite bear]

Hi! It sounds like you are a customer for some other business, so this is something you would need to handle with them specifically. If you do need to contact Stripe, you can do it through https://support.stripe.com. This Discord is specifically for Stripe developer help. Thanks!

[cloud cosmos]

i cant find anything that helps there

[granite bear]

You can use this page to lookup your charge and get in contact with Stripe: https://support.stripe.com/charge-lookup

[cloud cosmos]

where can i contact

@granite bear

[granite bear]

If you can't find the charge using that page, then this might not be a charge facilitated by Stripe. You should contact your bank or credit card issuer for more help. Thanks!

[cloud cosmos]

it says you can contact us and we'll try to find out more

where do i do that

[granite bear]

Stripe support is unlikely to help, you should contact your bank. Thanks!