#santhosh-kumar-r_api

1 messages · Page 1 of 1 (latest)

leaden krakenBOT
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fossil pond
sturdy wadi
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👋 looking

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Do you have the reader showing in Dashboard?

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And did it show in the discoveredReaders?

fossil pond
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yes . it shows

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wait will share the pic

sturdy wadi
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That's weird. Can you remove and re-register it?

fossil pond
fossil pond
sturdy wadi
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Via Dashboard. Normally you need to register the reader to the location, right?

fossil pond
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yes

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do i need delete and register again

image.png
sturdy wadi
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Yeah I suggest so. Btw this looks like Live Mode. Can you try in Sandbox or Test mode?

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Also, are you using USB? Do you use a cable supports both data and charging?

fossil pond
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yes we are using USB

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will check with the cable support and ping you

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one more question,
if cable does not support, it will not show in discover readers , right ?

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but we are getting the discovered readers

sturdy wadi
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Yeah that's true. Just confirming

fossil pond
sturdy wadi
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Um sound like not an integration issue, but more of a hardware issue

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Can you test with Bluetooth?

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with the same Wisepad 3 reader

fossil pond
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before that, is it correct ?

image.png
sturdy wadi
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hmm what is this screen? Not really familiar

fossil pond
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we are connecting stripe reader via USB. what options do we select here ?

sturdy wadi
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Which device is this screen?

fossil pond
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it is a kiosk application for power bank sharing platform

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running in android 11

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same setup is working fine with android 13. but not andriod 11. not sure where it is android 11 or stripe POS issue

sturdy wadi
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I see, but not sure where does this screen come from

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Btw, why wouldn't you able to register location and reader in Sandbox?

fossil pond
sturdy wadi
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Yes after the Sandbox account is ready. Register a location first, then register the reader (You may want to remove it from Live Mode first)

fossil pond
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ok will do that . i created this sandbox long time ago. it is still showing "settingup".

sturdy wadi
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Let's try a new one, then please provide the reader id tmr_xxx, or its Serial Number

fossil pond
sturdy wadi
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register real reader

fossil pond
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sure.
will do

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do i missing any permission for andriod 11 ?

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same setup is working in andorid 13
and
andoird 11 also working with simulated reader

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my client is on the way ; will test one by one; bluetooth and sandbox account + real reader setup

sturdy wadi
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No idea TBH. I would wait for the terminal team reply on the issue too, but here we are probing around to see if we can narrow down the issue

fossil pond
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ok.
cannt we ask the terminal team to check in the live account ?

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for issue reader

sturdy wadi
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There is not much things to check unfortunately

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Do you have the terminal Id already?

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tmr_xxx

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I can take a quick look

fossil pond
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from live account

sturdy wadi
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acked

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Can you confirm the firmware version?

fossil pond
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where can i get ?

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is it "Software version" ?

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i cannot see firmware in dashboard

sturdy wadi
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Can you see anywhere in the reader?

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I found related issue

fossil pond
sturdy wadi
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The resolution is connect via Bluetooth, then upgrade firmware to latest version, then connect again via USB

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So connecting via USB won't automatically upgrade the firmware, and somehow your reader is in the state needing firmaware upgrade

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meaning, if you manage to connect via Bluetooth, the upgrade will run automatically and unblock

fossil pond
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ok

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can you check this also

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tmr_GI6KPgfn1HdYV2

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this is working reader but i also got firmwareversion nulll in the response

sturdy wadi
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This one doesn't have error

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I see logs for cancel transaction etc... which is different than the previous one where I see "com.stripe.stripeterminal.external.models.TerminalException: Not connected to reader"

leaden krakenBOT
fossil pond
steep mango
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Hey! Taking over for my colleague. Let me catch up.

fossil pond
steep mango
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To make sure I'm following correctly, have you completed the firmeware update or not ?

fossil pond
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no

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i am not sure how can i do it

steep mango
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Can you reboot the reader and share with me a videorecording of it while rebooting ?

fossil pond
steep mango
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Thanks, so the reader seems up to date (as there was no updates triggered when rebooting)

fossil pond
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so whats next

fossil pond
fossil pond
steep mango
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and then connect over USB after the update/reboot

fossil pond
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in POS or connectreader from react native SDK ?

steep mango
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What is the difference ?

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Your POS is using what sdk ?

fossil pond
steep mango
fossil pond
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yes,. sry

steep mango
fossil pond
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i pinged incorrectly

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i am using that only

steep mango
fossil pond
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so changing the discovermethod to bluetooth will solve the problem ?

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i mean do i need to do anything in the POS ?

steep mango
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First, let's use the official sample and connect the reader via bluetooth using that one first and reboot the reader

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Then via USB, using the example app. Thenn we'll go back to your POS

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And we need to update it to the latest one

fossil pond
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Latest version is 4.01.00.52 from the doc

steep mango
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Specifically, a PCI firmware ID ABCDD maps to firmware version AA.BB.CC.DD. For example, WPC3x.01-41041 maps to firmware version 4.01.00.41.

fossil pond
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Thanks!

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it worked after connecting to bluetooth and revert back to USB

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it is connected

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one question;

can not i update this in the USB itself ?

steep mango
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can not i update this in the USB itself ?
In order to update the reader you need to use bluetooth mode yeah

fossil pond
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every time do i need to connect to bluetooth or only for the first time ?

steep mango
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No just when you need to udpate the firmeware

fossil pond
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can we fix the firmware version not to update ?
coz we dont have controll over the system due it is in various locations

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any issue if we are not updaing ?

steep mango
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Ideally, you need to update your readers periodically, at least once an year I would say

fossil pond
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we have 100+ stripe new POS;
do we need to connect to bluetooth to update hr firmware for each POS ?

leaden krakenBOT
fossil pond
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any bulk update possible ?

steep mango
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Your current reader hasn't been updated since 2022 for example

fossil pond
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ok. thanks

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Thanks all who helped me to resolve this issue