#eddy_issuing-embedded-element
dark sequoiaBOT
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devout latch
Hello 👋
Can you share some of the request IDs for those request steps you outlined?
warm hamlet
Sure give me a moment please 🙂
Issuing Physical Card: req_hEmIjzqSUsba07
Update Pin number: req_UJRHRZAemaAaRz
Ephemeral key: req_BmPQ3ykFCjjMwa (stripe JS element)
Output will be 0000
devout latch
And this is in the display using the Issuing Card Pin Display element we mention here?
warm hamlet
yes
I can give you an URL if you want to play with the element
don't worry it's test env, that's why it's unsecured
devout latch
I'm trying to repro since I haven't built this integration yet
Damn, I need to be enrolled in Issuing 🤦♂️
warm hamlet
I think when you are on Stripe Sandbox you don't need to but maybe i'm wrong
devout latch
I am using a Sandbox account sorry to say
Okay let me try again
Oof they don't make this easy to test, do they?
warm hamlet
Unfortunately no, even when you try they Stripe Elements, they don't provide the PIN management
there is no PIN management here, even if you select a Physical Card
devout latch
Wow. Now I"m getting the very helpful error message "message": "An error prevented the PIN from being updated.",
warm hamlet
Where do you get this message?
devout latch
Unfortunately I think this will take longer than is suitable for a Discord thread. I think we'll need to engage the team building/maintaining these elements.
Where do you get this message?
Card creation
What I can do is send you a link that will allow you to create a support case with us that will get routed directly to our specialized developer support team.
So we can do our digging on our side and get back to you
warm hamlet
Sure but I think if you submit it it will escalate quicker
You might have Slack or something internaly
devout latch
What I'm saying is I won't have an answer before we close this thread
So we need the support case so we can respond to you
It's still my team who will be working that case
warm hamlet
Ok no worries and btw I don't have your issue when I create a card with a custom pin
dark sequoiaBOT
Hello @warm hamlet, we have sent you a direct message, please check it at https://discord.com/channels/@me/1405332264807563326
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
devout latch
Okay I see your message in our queue and we will be digging into this and getting back to you with the resolution
warm hamlet
I opened the case, thank you @devout latch
devout latch
We're on it! 🫡
dark sequoiaBOT