#sumeet_api
iron waveBOT
👋 Welcome to your new thread!
⏲️ We'll be here soon! Typically we respond in a few minutes, but sometimes we might take a bit longer if the server is busy or if you have a particularly tricky question.
⏱️ We close idle threads, which makes them read-only. Once a thread is closed it won't be reopened, but you can always start a new thread if you have another question.
🔗 This thread will always be available, even after it's closed. You can find it again using Discord's search, or you can save this link: https://discord.com/channels/841573134531821608/1405294391425499329
📝 Have more to share? Add more details, code, screenshots, videos, etc. below.
echo quest
👋 Hi, just reading over your issue.
echo quest
Just pouring over internal logs.
This looks to be an issue on our end, just trying to identify where things are going wrong.
neon python
ok
echo quest
is it just this subscription or are you seeing this anywhere else
neon python
subscription only for this customer
echo quest
Apologizes, this is going to need some deeper investigation from a product team. I'm going to file a ticket internally.
I'm also going to initiate a workflow to have you create a support case that will be queued directly to my team, where I can keep you apprised of the investigation details.
neon python
ok
iron waveBOT
Hello @neon python, we have sent you a direct message, please check it at https://discord.com/channels/@me/1405302861675626670
- 🔗The message has instructions on how to open a direct support case with our Developer Support team, in order to help you more effectively.
echo quest
I've filled your ticket and will keep you updated in the case we created 🙂