#edvontech_webhooks
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quaint matrix
hi there!
The initial payment is successful
The subscription has a single Invoice, and its status isopen, meaning it wasn't paid. https://dashboard.stripe.com/acct_1Rl3h1KQC7s9IAcX/subscriptions/sub_1RvGbKKQC7s9IAcXF3wbJP6r
brisk siren
Sorry, that was a different test customer.
Here is an example:
(I deleted this one already in Stripe)
quaint matrix
can you share the Subscription ID (sub_xxx)?
quaint matrix
ideally I would need an existing subscription with this issue. make sure to do that in test mode and not in live mode.
quaint matrix
please use test mode for this, or sandbox
you shouldn't be testing stripe in livemode.
brisk siren
I have no customer atm
quaint matrix
I'm not sure I understand. you can create anything you need in test mode, like a customer or a subscription.
brisk siren
So, this is the new user I have just created
the inital payment went thorugh but for the next billing cycle it says "Unvollständig / Incomplete"
quaint matrix
can you share the Subscription ID (sub_xxx)?
brisk siren
This is userid: cme8hvi0x000264ls6p79c3s7
quaint matrix
can you share the Subscription ID? it looks like this: sub_xxx
brisk siren
sub_1RvGxQKQC7s9IAcXf5ENPtpw
quaint matrix
This subscription has a single invoice, and the invoice is not paid: https://dashboard.stripe.com/acct_1Rl3h1KQC7s9IAcX/subscriptions/sub_1RvGxQKQC7s9IAcXf5ENPtpw
so same as before.
also, this is a livemode subscription. as mentioned multiple times, please use test mode to test the Stripe API.
brisk siren
But then I am not getting it. There was one successful payment as you can see from the screenshot.
quaint matrix
sure, but it's unrelated to the subscription.
brisk siren
Okay, and how do I fix this?
quaint matrix
why did you create a one time payment, and then a subscription?
you should directly create the subscription.
brisk siren
probably this is the error in my logic
will try to fix it and get back to you. is this okay?
thanks for your help!
quaint matrix
sure! note that the thread may be closed due to inactivity, but feel free to reopen a new one if needed.