#ajay_webhooks
oblique fulcrumBOT
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honest lintel
hello, give me a moment to catch up 👋
To confim — the issue is that your integration isn't creating the the licence entry in your database after processing Stripe's webhook events
sly mortar
Yes
honest lintel
Hmm...I believe my team might not be much help here because we don't have visibility into how your integration creates license entries in your database. We're only able to troubleshoot errors that happens with the Stripe API or with Stripe objects
as a start, are webhooks being received correctly? is your webhook endpoint also retrieving any Stripe objects from the events?
I looked at your Stripe account based on the shared invoice IDs and I'm not seeing any webhook errors
sly mortar
Why this is not happening for only particular users
honest lintel
I can't be sure because I do not know what triggers license entries to be created in your database
sly mortar
If it is a code issue all the events should failed right ?
honest lintel
did you perform any upgrade of API version recently?
sly mortar
did you perform any upgrade of API version recently?
No
But we have customized some events which are already available
honest lintel
have there been changes to your webhooks recently?
sly mortar
Yes
We created new webhooks
honest lintel
which is the webhook endpoint that is listening to invoice.payment_succeeded and creates the entries in your database?
can you share with me the webhook endpoint ID
it should be prefixed with we_xxxxxxxx
sly mortar
Let me check
Sorry How can I find this ID ?
I tried multiple way but unable to find it
honest lintel
You will need to check your integration and look up the webhook secret it is using
honest lintel
okay
thank you let me take a look
I don't see any errors being with this webhook endpoint: https://dashboard.stripe.com/acct_1BIfp3BHT6hy2TuL/workbench/webhooks/we_1RdG9NBHT6hy2TuLDjq6t9mR/events?filters[status][0]=error
sly mortar
That is our issue
For some users the record is creating but the issue is only for some. That is we are also confussed
honest lintel
The error might not be happening on Stripe. If this is only happening to certain invoices, I recommend checking your integration to find if there's any difference with invoices that successfully created entries
sly mortar
Let me check the failed and successful invoices also. If I can find any differences
I will share the success invoice number and Failed one. Can you check if there is any difference in them. Because I can't see any differences
Failed : OTVT1ZIJ-0001
Success : KJZOJBDQ-0001
honest lintel
I'm not able to see any difference as well. But as I shared earlier, the error might not be with Stripe.
sly mortar
But any idea why it is failing for some users only. I can't see any difference in payload also
honest lintel
No I'm sorry. Our team would not have any ideas if there isn't any errors with the Stripe webhook endpoint you've setup and if payments are successful
sly mortar
We have one staging environment
Can we pass the same payload in that envionment and try there ? We have sanbox account in staging environment, Is there any way to do that
honest lintel
Yes you can test in your staging environment, assuming subscription and invoices are created the same way. But given that the issue is entries not being created in your own database, do you have a sandbox database as well to simulate testing?
sly mortar
Yes you can test in your staging environment, assuming subscription and invoices...
One more thing
stripe has upgraded their version and due to which we added few more events to handle the requests
honest lintel
I'm sorry, I don't understand that without context - which version did you upgrade to? where was the upgrade perform? what are the "few more events" being added? What do you mean by "handle the requests" - what are the request supposed to do?
sly mortar
One morething
When the value for "webhooks_delivered_at" will update
Because I can see null values for some responses
honest lintel
Are you seeing webhooks_delivered_at: null? Can you share with me the event ID you're looking at? If its recent (less than 15 days old), I can look it up in our logs.
sly mortar
in_1Rp7yQBHT6hy2TuLGG4NIXGb
honest lintel
which event were you looking at for this specific invoice?
sly mortar
invoice.payment_succeeded
honest lintel
give us awhile to take a look
sly mortar
Okay
oblique fulcrumBOT
brisk walrus
Hey! Taking over for my colleague. Let me catch up.
The event evt_1Rp7yTBHT6hy2TuLpPGpYnGT you are referring to, was generated more than 15 days ago, so that's expected to get webhooks_delivered_at null
Checking our internal records, that event was delivered successfully to your webhook endpoint we_1RdG9NBHT6hy2TuLDjq6t9mR